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    Sharepoint and IT Support Specialist - Chicago, United States - Irwin IP LLP

    Irwin IP LLP
    Irwin IP LLP Chicago, United States

    2 weeks ago

    Default job background
    Legal
    Description

    Irwin IP is a boutique intellectual property litigation firm located at 150 N. Wacker Drive, 7th Floor, Chicago, IL, and we are seeking an IT Support Specialist to respond to and to manage the daily IT issues faced by our business.

    Ideal Candidate

    The ideal candidate should have significant experience administering Microsoft Sharepoint systems, a track record of exemplary accountability, be able to demonstrate sound judgment, make quick decisions, and anticipate attorney needs. The candidate should evince a root cause analysis-oriented approach to problem-solving. This candidate should show a strong commitment to go above and beyond to manage the unexpected and time sensitive IT emergencies that arise periodically, as well as to manage scheduled IT projects, including interfacing with the various IT vendors without much supervision and using a high level of discretion and professionalism.

    Job Type

    Full-time. You must be able to work Monday through Friday from 9 am to 5 pm and occasionally stay past 5 pm when workload and/or deadlines require. You will work in-office Monday through Thursday and remotely on Fridays from March through November; you will work in-office two days a week and remotely three days a week from November through March.

    Key responsibilities include:

    • Configuring, administering, and managing firm SharePoint server and IT systems, including endpoints and network equipment, to ensure efficient operation and security
    • Promptly addressing emergent and day-to-day IT needs quickly and efficiently, for example, diagnosing and resolving software, hardware, and cloud sync incidents
    • Organizing, logging, and tracking company IT inventory and procuring IT supplies as needed
    • Installing, configuring, maintaining, upgrading, and uninstalling/decommissioning IT equipment (e.g. network infrastructure, employee workstations, etc.)
    • Managing and implementing firm security protocols, including pen testing
    • Coordinating with IT vendors (e.g. the firm's Microsoft products vendor, printer vendor, computer manufacturer, conference room AV contractor, etc.) for purchases, maintenance, and repairs
    • Training employees on Firm hardware and software systems, including new employee onboarding
    • Participating in IT Committee Meetings, and advising on and undertaking firm IT projects
    • Researching and staying current on security threats and proposing and implementing responses
    • Staying current on IT innovations and trends to recommend improvements and cost efficiencies
    • Other duties may be assigned

    Current Firm Technologies

    • Microsoft products (SharePoint, OneDrive, Teams, Office 365, Windows 11)
    • Synology NAS
    • Konica Minolta BizHub printers
    • Ubiquiti network equipment (switches and firewall)
    • Other

    Minimum Qualifications, Education, and Experience:

    • Associate Degree in a field such as Computer Science required
    • Bachelor's Degree in a field such as Computer Science preferred
    • Minimum three years' experience as a Sharepoint administrator, preferably in a law firm setting
    • Expertise in administering Microsoft SharePoint/Teams-based systems required
    • Microsoft certifications preferred (365 Fundamentals, Teams Administrator Associate, Administrator Expert, Security)
    • CompTIA A+, Network+, and Security+ certifications preferred
    • Knowledge of remote support tools and techniques
    • Proficient in document management systems and data collection
    • Excellent interpersonal skills and professional demeanor
    • Extreme attention to detail, timeliness, and excellence
    • Superior ability to organize, multi-task and prioritize
    • Ability to handle a diverse range of responsibilities and interactions
    • Ability to solve problems and administrative issues with little or no oversight

    Annual Salary:

    Based on prior work experience, not less than $80K

    Benefits:

    Firm covered gym membership, tax free transit benefit program, IParkit garage perks

    Blue Cross/Blue Shield health insurance options/IRA/generous vacation/leave and PTO,

    Bonus eligible

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