Jobs
>
Huntington Beach

    Technical Support Specialist - Huntington Beach, United States - OSTechnical

    OSTechnical
    OSTechnical Huntington Beach, United States

    2 weeks ago

    OSTechnical background
    Description

    Employment type:
    Contract to hire

    Location:
    Huntington Beach, CA

    Work setup:
    Onsite

    Company:
    Proprietary software/system company

    Internal Job Title:
    Technical CSR


    Top Skills:
    Windows
    Exposure to working with SQL Management Studio (Going to a table and changing the value of a given column a record at a time. Like changing a cell value in MS Excel.)
    Analyze Application logs
    Case Management Skills


    Essential Duties and Responsibilities:
    Provide telephone/email/chat and remote diagnostic technical support of alerting systems
    Answer customer technical inquiries and troubleshooting requests in a timely fashion
    Assist customers by diagnosing problems and providing resolutions for technical and service issues
    Answers questions about the operation, configuration, and use of the product
    Investigates causes and recommend solutions to failures
    Prioritize support cases based on customer support levels and urgency
    Verifies warranty entitlement status
    Initiate appropriate telephone follow-up to ensure complete customer satisfaction
    Follow-up on open support cases weekly until they are resolved
    Responsible for transmitting technical support documentation to customers
    Maintains accurate information to enable prompt answers to customer questions
    Create, update, and manage customer services cases and start-ups through Microsoft CRM
    Assist technical and IT staff in accomplishing departmental tasks
    Participate in the development and implementation of departmental procedures and methods
    Continuously review the collected technical support information for accuracy and updates as necessary
    Research equipment and components to develop tests and repair procedures, troubleshooting techniques, and documents
    Run customer service case reports and manage outstanding issues with customer and technical staff
    Assist in the maintenance of troubleshooting guidelines
    Provide a pleasant and positive attitude with customers
    Performs other duties, tasks, or projects as requested and assigned by supervisor or management.


    Experience/Training/Education:
    High School Diploma or General Education Degree (GED)

    • 5 years of experience working in a technical/customer service environment
    Strong attention to detail; Detail Orientated
    Outstanding Organizational Skills
    Outstanding Customer Service Skills
    Keeping the work environment clean and safe
    Problem-Solving
    Great Phone Skills

    #J-18808-Ljbffr
  • Antech Diagnostics

    Customer Support Specialist

    2 days ago

    Antech Diagnostics Fountain Valley, United States

    We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centere ...

  • Antech Diagnostics

    Customer Support Specialist

    1 week ago

    Antech Diagnostics Fountain Valley, United States

    We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centere ...

  • Volunteers of America Los Angeles

    IT Support Specialist

    3 days ago

    Volunteers of America Los Angeles Los Angeles, United States

    About Us: · **_VOALA_** · **_Helping Our Most Vulnerable Change Their Life Stories_** · **PAY RATE**: $33.84-$35.62 PER HOUR · **CORPORATE** · Serving those who serve others - Supporting over 120 social service programs with responsive administrative and logístical efforts. · **J ...

  • Orangewood Foundation

    Housing Support Specialist

    1 week ago

    Orangewood Foundation Santa Ana, United States

    **Job Type** · Full-time · **Description** · ABOUT THE COMPANY · **Founded**: 1981 · **Mission**: To strive for equity for our youth by valuing and supporting the life they envision. · **Values**: Trust, Respect, Empathy, Inclusion & Advocacy**Position Title**: Housing Support Sp ...

  • Global Lien Doctors

    IT Support Specialist

    1 week ago

    Global Lien Doctors Torrance, United States

    Duties: · - Provide technical support and troubleshooting for computer hardware, software, and network-related issues · - Install, configure, and maintain computer systems, printers, and other peripherals · - Set up and troubleshoot VPN connections for remote users · - Monitor an ...

  • California Trinity School of Business

    IT Support Specialist

    1 week ago

    California Trinity School of Business Los Angeles, United States

    Job Overview: · **Responsibilities**: · - Install, configure, and maintain computer systems and software (as needed) · - Respond to IT support requests and inquiries in a timely manner (required) · - Collaborate with team members to resolve technical issues efficiently (required) ...

  • Orangewood Foundation

    Youth Support Specialist

    1 week ago

    Orangewood Foundation Santa Ana, United States

    **Job Type** · Full-time · **Description** · ABOUT THE COMPANY · **Founded**: 1981 · **Mission**: To strive for equity for our youth by valuing and supporting the life they envision. · **Values**: Trust, Respect, Empathy, Inclusion, & Advocacy · **Position Title**: Youth Support ...

  • ALIGCUS Inc

    IT Support Specialist

    2 days ago

    ALIGCUS Inc San Gabriel, United States

    **About us**: · Ali-General Contractor US (ALIGCUS) was founded in 2008. After nearly ten years of development, the company has also developed into a full-service real estate enterprise integrating real estate investment consulting, architectural design, landscape design, and int ...

  • ConsumerDirect, Inc.

    Partner Support Specialist

    1 week ago

    ConsumerDirect, Inc. Irvine, United States

    **Position**:Partner Support Specialist · **About ConsumerDirect**: · **Position Overview**: · **Job Requirements**: · - Coordinate Partner on-boarding processes. · - Creating unique weblinks for each new partner onboard. · - Schedule initial virtual training call and prepare all ...

  • Snap One, LLC

    Sales and Support Specialist

    1 day ago

    Snap One, LLC Irvine, United States

    **Description** · Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today's most popular brands, Snap One is the premier cho ...

  • Yamaha Motor

    Title Support Specialist

    1 week ago

    Yamaha Motor Cypress, United States

    Yamaha has an excellent opportunity for a**Title Support Specialist**to join our team in**Cypress, CA**. The Title Support Specialist will be responsible for supporting the Title Administrator for Yamaha Financial Services. They will assist with lien releases, title corrections, ...

  • Broadleaf Results Inc.

    Desktop Support Specialist

    4 days ago

    Broadleaf Results Inc. Irvine, United States

    **Position Summary**: · The Desktop Technician role is responsible for monitoring the ticket queue and work/resolve L1 tickets while assigning L2 tickets to the appropriate teams. The technician is also responsible for supporting the company end-user working environments, includi ...

  • HCL America

    Desktop Support Specialist

    1 week ago

    HCL America Irvine, United States

    Job Duties: · Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area · Basic understanding of networks, Intel servers and telecoms · Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets · Provide hardware break/ ...

  • mroads

    Legal Support Specialist

    1 week ago

    mroads Irvine, United States

    **What we're looking for**: · The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases. · **Responsibilities** · - Preparation and dissemination of lemon ...

  • American Preclinical Services

    Technical Support Specialist

    4 days ago

    American Preclinical Services Irvine, United States

    NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976. · We are shaping th ...

  • Tricon Residential

    Product Support Specialist

    19 hours ago

    Tricon Residential Tustin, United States

    Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local com ...

  • Stewart Title Guaranty Company

    Production Support Specialist Ii

    1 week ago

    Stewart Title Guaranty Company Garden Grove, United States

    Are you looking to help transform a company and an industry? As a Stewart employee, you'll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you gro ...

  • JD RMD Group

    Event Support Specialist

    1 week ago

    JD RMD Group Long Beach, United States

    The Support Specialist serves as support to onsite Production Team in the proper installation and dismantle of specific display elements for Events/Programs along with cleaning, maintenance, loading, and unloading before and after events. They provide consistent, effective commun ...

  • Ria

    Sales Support Specialist

    1 week ago

    Ria Buena Park, United States

    The Sales Support Specialist plays a key role in improving the position of our agents in the market. The Sales Support Specialist reports directly to the Regional Manager and is primarily responsible for managing a portfolio of businesses to provide the necessary support to agent ...

  • Ria

    Sales Support Specialist

    1 week ago

    Ria Buena Park, United States

    The Sales Support Specialist reports directly to the Regional Manager and is primarily responsible for managing a portfolio of businesses to provide the necessary support to agents to increase transactions, optimizing the Ria image and presence in core markets and assisting them ...