Communications Liaison Officer - Gardena, United States - City of Gardena, CA

City of Gardena, CA Gardena, United States

3 weeks ago

Description

Salary : $81, $104,556.00 Annually

Location : Gardena, CA

Job Type: Full-Time

Department: City Manager

Division: City Manager Administration

Opening Date: 10/06/2023

Closing Date: Continuous

Description

Under direct supervision, performs advanced-level administrative and management support duties for the Mayor, Council, and City Manager requiring exercise of initiative, and independent judgement and decision making. Incumbent will develop, coordinate, and maintain a proactive public information program for the City, including communications, marketing, and public relations activities.
Examples of Duties

Duties may include, but are not limited to, the following:

Disseminates information to the public through technology and the communications media regarding the services, functions, and special activities of the City; writes news, press, and publicity releases; designs, writes, and produces public information materials such as brochures and flyers using a variety of graphics, desktop publishing software, applications, and social media platforms to develop or modify materials;
Acts as staff liaison in screening visitors, monitors phone calls and complaints, and direct others to appropriate parties, exercises considerable judgement in disseminating information;
Analyzes, researches, and evaluates issues as directed by the City Manager and City Council, including with Department Directors/Division Managers, obtaining information from various sources, and providing recommendations to the City Manager and City Council;
Gathers information regarding upcoming meetings or events; and ensures that the City Manager and City Council are well informed;
Relays information and directives to management and other staff as directed by the City Manager and City Council; communicates effectively with elected public officials, private sector executives, public agency executives and other who have business with the City Manager;
Serves as a City representative and liaison to community organizations;
Interprets City policies, procedures, laws, and regulations in response to inquiries and complaints; coordinates, refers and/or assumes responsibility for investigating and responding to various inquiries and complaints from citizens, officials, and media;
Coordinates and arranges for executive level or City official representation at programs, special events, and functions;
Composes, prepares, and proofreads various correspondence, reports, presentations, resolutions, proclamations, and other complex documents, including the State of the City;
Assists City Manager and City Council with preparation of agendas and staff reports and supporting documents for meeting and presentation purposes;
Designs and implements processes and procedures to engage citizen input and opinion in various City activities and functions;
Responsible for creating and maintaining the City's Strategic Plan;
Guides the development of various informational materials to promote and publicize programs, services, activities, and events, providing support with the effective presentation of program information, services, and activities, and assisting with media relations;
Performs a wide variety of complex, responsible, and confidential administrative support duties for executive and administrative management staff in the City Manager's Office;
Performs other related duties as assigned.

Typical Qualifications

Education and Experience
Graduation from high school AND a minimum of four (4) years of progressively responsible administrative support experience. A bachelor's degree in communications, public administration or a related field is highly desirable.
Knowledge and Abilities
Knowledge of:

Principles and practices of public information, media relations, and media dynamics;
Standard office procedures and practices including business correspondence, filing, and the operation of office equipment used in business and the industry but not limited to using a computer;
Techniques and methods relating to the dissemination of information;
Knowledge of relevant organization and procedures of City government and community;
Effective community outreach and engagement techniques;
General knowledge of City operation;
Media outlets and communication technology;
Effective customer service techniques.

Ability to:

Conduct research, analyze date, and make recommendations independently;
Communicate effectively both orally and in writing;
Prepare and present clear and concise oral and written reports and recommendations;
To give clear and satisfactory explanations to members of the public, departments, and public officials;
Handle public complaints tactfully.

Physical Demands and Working Conditions
Work is performed both in an office environment and in the field. Work requires sitting and standing for prolonged periods of time, use of standard office equipment, including a computer; operating a motor vehicle and visiting various City sites. Physical demands include walking, talking, listening, standing, kneeling, bending, stooping, twisting, reaching, and grasping in the performance of duties. Employee must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Requires driving, contact with the general public; exposure to seasonal weather conditions, noisy and hazardous traffic situations.

May be required to work weekends and/or evenings; work a flexible or irregular work schedule; required to be available for emergency responses.

License and Certifications
Required to have and maintain a valid Class C California Driver's License.

Please submit the required license, certificate, or registration with the State as evidence of professional or technical proficiency at the same time of filing the application. The Human Resources Officer will require necessary verification of qualifications as specified in the job bulletin.
Supplemental Information

Testing Process

Minimum Qualifications Screening - Pass/Fail
Oral Interview - 100% of total score

*Testing process is subject to change
Candidates must pass all examinations to be placed on the eligible list.

Possession of the minimum qualifications does not guarantee an invitation to the next step in the selection process. All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process.

Vacation: 10 hours per month and increasing with years of service.

Holidays: 13 fixed holidays per year plus additional 20 hours of floating holiday.

Management Leave: Sixty (60) hours per calendar year.

Sick Leave: 10 hours per month with option to convert sick leave to cash after five (5) years of service, subject to other terms and conditions.

Retirement: The City offers the CalPERS 2.0% at 62 pension formula for new CalPERS members hired on or after January 1, 2013, or 2.0% at 55 pension formula for existing CalPERS member with less than a six-month break in service from another CalPERS or CalPERS reciprocal agency.

Health Insurance: The City will pay the PPO or HMO Plan premium for a full-time employee plus one (1) dependent.

Retiree Medical: Competitive lifetime benefit upon CalPERS retirement required years of City service, subject to other terms and conditions.

Vehicle Allowance: $300 per month.

Educational Reimbursement: $2,500 per fiscal year for full-time permanent employees subject to course eligibility requirements.

Wellness Reimbursement: Up to $500 per fiscal year to use towards wellness related programs and products.

Longevity Bonus Pay: Beginning at twenty (20) years of service.

Bilingual Bonus Pay: The city shall pay each approved full-time employee a Bilingual Bonus of thirty-one dollars ($31.00) per pay period as long as the employee remains eligible for the bonus.

Life Insurance: City-paid Group Term Life Insurance Policy at 1 1/2 times regular salary.

Deferred Compensation: Voluntary enrollment, no City match.

Credit Union: Savings and loan services available through South Bay Credit Union, Kinecta, and F&A Federal Credit Union.

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Communications Liaison Officer - Gardena, United States - City of Gardena, CA

Description

Executive Office Liaison