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Communications Liaison Officer - Gardena, United States - City of Gardena
Description
Under direct supervision, performs advanced-level administrative and management support duties for the Mayor, Council, and City Manager requiring exercise of initiative, and independent judgement and decision making.
Incumbent will develop, coordinate, and maintain a proactive public information program for the City, including communications, marketing, and public relations activities.
Duties may include, but are not limited to, the following:Disseminates information to the public through technology and the communications media regarding the services, functions, and special activities of the City; writes news, press, and publicity releases; designs, writes, and produces public information materials such as brochures and flyers using a variety of graphics, desktop publishing software, applications, and social media platforms to develop or modify materials;
Acts as staff liaison in screening visitors, monitors phone calls and complaints, and direct others to appropriate parties, exercises considerable judgement in disseminating information;
Analyzes, researches, and evaluates issues as directed by the City Manager and City Council, including with Department Directors/Division Managers, obtaining information from various sources, and providing recommendations to the City Manager and City Council;
Gathers information regarding upcoming meetings or events; and ensures that the City Manager and City Council are well informed;
Relays information and directives to management and other staff as directed by the City Manager and City Council; communicates effectively with elected public officials, private sector executives, public agency executives and other who have business with the City Manager;
Serves as a City representative and liaison to community organizations;
Interprets City policies, procedures, laws, and regulations in response to inquiries and complaints; coordinates, refers and/or assumes responsibility for investigating and responding to various inquiries and complaints from citizens, officials, and media;
Coordinates and arranges for executive level or City official representation at programs, special events, and functions;
Composes, prepares, and proofreads various correspondence, reports, presentations, resolutions, proclamations, and other complex documents, including the State of the City;
Assists City Manager and City Council with preparation of agendas and staff reports and supporting documents for meeting and presentation purposes;
Designs and implements processes and procedures to engage citizen input and opinion in various City activities and functions;
Responsible for creating and maintaining the City's Strategic Plan;
Guides the development of various informational materials to promote and publicize programs, services, activities, and events, providing support with the effective presentation of program information, services, and activities, and assisting with media relations;
Performs a wide variety of complex, responsible, and confidential administrative support duties for executive and administrative management staff in the City Manager's Office;
Performs other related duties as assigned.
Education and Experience
Graduation from high school AND a minimum of four (4) years of progressively responsible administrative support experience. A bachelor's degree in communications, public administration or a related field is highly desirable.
Knowledge and Abilities
Knowledge of:
Principles and practices of public information, media relations, and media dynamics;
Standard office procedures and practices including business correspondence, filing, and the operation of office equipment used in business and the industry but not limited to using a computer;
Techniques and methods relating to the dissemination of information;
Knowledge of relevant organization and procedures of City government and community;
Effective community outreach and engagement techniques;
General knowledge of City operation;
Media outlets and communication technology;
Effective customer service techniques.
Ability to:
Conduct research, analyze date, and make recommendations independently;
Communicate effectively both orally and in writing;
Prepare and present clear and concise oral and written reports and recommendations;
To give clear and satisfactory explanations to members of the public, departments, and public officials;
Handle public complaints tactfully.
Physical Demands and Working Conditions
Work is performed both in an office environment and in the field.
Work requires sitting and standing for prolonged periods of time, use of standard office equipment, including a computer; operating a motor vehicle and visiting various City sites.
Physical demands include walking, talking, listening, standing, kneeling, bending, stooping, twisting, reaching, and grasping in the performance of duties. Employee must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Requires driving, contact with the general public; exposure to seasonal weather conditions, noisy and hazardous traffic situations.
May be required to work weekends and/or evenings; work a flexible or irregular work schedule; required to be available for emergency responses.
Required to have and maintain a valid Class C California Driver's License.
Please submit the required license, certificate, or registration with the State as evidence of professional or technical proficiency at the same time of filing the application.
Testing Process
Minimum Qualifications Screening - Pass/Fail
Oral Interview - 100% of total score
First review of applications:
October 20, 2023
*Testing process is subject to change
Candidates must pass all examinations to be placed on the eligible list.
Possession of the minimum qualifications does not guarantee an invitation to the next step in the selection process.
All candidate materials will be carefully evaluated and only those considered best qualified will be invited to the next step in the selection process.