- Strong belief in customer service
- Experience with ConnectWise is a plus
- Experience with an MSP is preferred
- Ability to work in a fast paced environment
- Ability to meet deadlines and work under tight time constraints
- Excellent written and verbal skills
- Understanding of basic phone operations and etiquette
- Follow company guidelines for issue tracking and time accounting
- Typing skills to ensure quick and accurate entry of service request details
- Exceptional analytic and problem solving skills
- A strong belief in ethical business principles
- Answer phones from clients. Triage all calls based on severity and impact.
- Schedule dispatch engineers and coordinate communication to clients
- Enter service requests into the ticketing system
- Proactively review and monitor service tickets to ensure timely and accurate client follow-up and resolution
- Serve as an entry point for client concerns and questions
- Act as the primary customer interface for all service requests and relationship management
- Process service requests as they arrive through email, manual entry, or direct customer input
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Escalate service requests that cannot be scheduled within agreed service levels
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Ability to work in a team and communicate effectively
- Knowledge of Microsoft Office
- Basic understanding of printers
- Prior experience working in a ticketing system
- Basic knowledge of technical terminology regarding Information Technology/Technical aptitude
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Service Coordinator
15 hours ago
Family of Kidz Westbury, United States**Family of Kidz is hiring and has immediate openings If you are looking to create your own schedule and have a passion for helping kids, you're in the right place** · **Details about this opportunity**: · - Full Time Coordinator/Administrative Specialist · - Westbury, NY · - Mon ...
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Client Service Coordinator
3 days ago
Sunrise Medical Laboratories, Inc Hicksville, United States**Job Functions, Duties, Responsibilities and Position Qualifications**: · **Quality is in our DNA - is it in yours?** · Providing excellent and tailored service is your middle name. You've got a knack for multi-tasking and a passion for problem solving and explaining things in a ...
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Service Coordinator
3 weeks ago
Eldorado Coffee Roasters Woodside, United StatesEldorado Coffee Roasters has over 30 years' experience in the industry Come join our growing team of technicians in the the 5 boroughs of NY, Northern/Central New Jersey that have the passion and desire to build and grow with us. We are currently hiring hardworking service coordi ...
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Service Coordinator
1 week ago
Concern for Independent Living Coney Island, United StatesConcern Housing is seeking a Service Coordinator to be responsible for assisting supportive tenants with successful community integration by using a person-centered, strength-based approach to facilitate linkages with community resources, provide individualized counseling and sup ...
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Service Coordinator
2 weeks ago
Concern for Independent Living Sayville, United StatesThe Service Coordinator is responsible for providing linkages with community resources, daily living skills training, counseling and support, documentation, and compliance with program requirements. The Service Coordinator is an essential resource and advocate for their clients. ...
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Service Coordinator
3 weeks ago
Family Residences and Essential Enterprises, Inc. Suffolk County, NY, United States Part time**Service Coordinator - Oakdale, NY** · **Part-time** · **Salary: $24.00 per hour** · Find more in your career at **Family Residences and Essential Enterprises (FREE)**, currently serving over 4,000 people with ID/DD, mental illness & brain injury. We're seeking people experience ...
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Service Coordinator
2 weeks ago
Ryrone Community Network Brooklyn, United States**Outreach TBI/NHTD Service Coordinator** · **Job Summary: Ryrone Community Network seeks TBI/NHTD Service coordinator/ Outreach work: to work with persons who are elderly and seniors(Sign on Bonus of $2000 payable in increments)** · The Service Coordinator assists the prospectiv ...
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Service Coordinator
1 week ago
Concern for Independent Living Bronx, United StatesConcern Housing is seeking a Service Coordinator to be responsible for assisting tenants with successful community integration by using a person-centered, strength-based approach to facilitate linkages with community resources, provide individualized counseling and support, and e ...
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Service Coordinator
2 weeks ago
ABConsulting BK NYC LLC Brooklyn, United States**Position Summary**: · A licensed plumbing service repair and maintenance company based in Brooklyn, NY, is seeking a motivated and organized Service Coordinator. This role involves supporting the service department's logistics and coordination to ensure efficient completion of ...
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Service Coordinator
2 weeks ago
Eldorado Coffee Roasters Woodside, United StatesEldorado Coffee Roasters has over 30 years' experience in the industry Come join our growing team of technicians in the the 5 boroughs of NY, Northern/Central New Jersey that have the passion and desire to build and grow with us. We are currently hiring hardworking service coordi ...
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Social Services Coordinator
2 weeks ago
Franciscan Ministries Lindenhurst, United StatesOverview: · The Village at Victory Lakes · Lindenhurst, IL · PT- Social Services Coordinator · Flexible Schedule · **Rate based on experirence starts at $17.50** · **The Village at Victory** **Lakes**, a part of Franciscan Ministries, is hiring a** Social Services / Discharge Pla ...
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Service Coordinator
6 days ago
Apex Ventures Chappaqua, NY, United States Freelance**Reference number: ** · Service Coordinator (m/f/d) · Junior Service Manager (m/f/d) for direct placement · **AfA Bremen** · Schlachte 27/28 · 28195 Bremen · Phone: · **Responsibilities**: · - Planning and coordination of worldwide service and repair assignments through global ...
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Services Coordination
4 days ago
First Step Services Mount Vernon, United StatesFirst Step Services is an Early Intervention Agency servicing New York Residents for over 15 years. Early Intervention (EI) is an entitlement program for children birth to 3 with developmental delays or disabilities. Children referred to EI receive comprehensive evaluations to de ...
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Service Coordinator
15 hours ago
AHC Appliances Cedarhurst, United States**About us** · AHC Appliances is a family-owned business in Cedarhurst, NY. We are professional, collaborative, and customer-centric. · If you would not like to work at a Fortune 500 company, we are your choice · Our work environment includes: · - Modern office setting · - Relaxe ...
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Service Coordinator
6 days ago
Concern Housing West Sayville, United StatesConcern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency ...
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Service Coordinator
6 days ago
ServiceMaster Restore Stamford, United States**Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · ServiceMaster TRS: Total Restoration Services is a leading provider of disaster restoration services, specializing in water and fire damage restoration ...
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Service Coordinator
1 week ago
Concern for Independent Living Brooklyn, United StatesThe Service Coordinator is responsible for providing linkages with community resources, daily living skills training, counseling and support, documentation, and compliance with program requirements. The Service Coordinator is an essential resource and advocate for their clients. ...
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Service Coordinator
1 week ago
Machinery Services Corp./Rapid Pump & Meter Service Co., Inc. White Plains, United States**Company**: · AC Furia is a rapidly growing pump and motor repair company known for our commitment to customer-centric solutions. With a fleet of seven trucks on the road every day and a team of 20-25 dedicated professionals, we are a leading name in the industry. Now, we are lo ...
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Service Coordinator
5 days ago
Acacia Network Brooklyn, United StatesUnder the supervision of the Program Director, the **Service Coordinator** will be responsible for completing a thorough assessment of unsheltered individuals. While the assessment has a timeframe for completion the assessment will be conducted at a pace dictated by the client. T ...
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In-service Coordinator
4 days ago
American Medical Associates Rye Brook, United States**A skilled nursing facility located in Rye Brook, NY is looking for a strong In-Service Coordinator** · **Responsibilities**: · - Formulates, implements and evaluates policies and procedures for the facility wide in-service programs. · - Staff development, providing orientation ...
Client Services Coordinator - Hicksville, United States - Lincoln IT
Description
Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing the New York Metropolitan area. We value our employees and invest in their careers, development and growth. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today
Helpdesk / Client Service Coordinator
Lincoln is on the lookout for an individual with between 1-3 years of IT related experience. Candidate must also have a strong desire to be a part of a nationally recognized company in the fastest growing industry on earth, and to never hate going to work on Mondays again.
The individual we seek will serve as the client advocate for our existing and new clientele. In addition to being well organized, efficient, and able to work in a team environment, consequently you will be expected to conduct yourself in a highly professional manner at all times while displaying excellent customer service skills.
Required Skills