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Service Coordinator - Woodside, United States - Eldorado Coffee Roasters

Eldorado Coffee Roasters

Verified Company

Woodside, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Eldorado Coffee Roasters has over 30 years' experience in the industry Come join our growing team of technicians in the the 5 boroughs of NY, Northern/Central New Jersey that have the passion and desire to build and grow with us.

We are currently hiring hardworking service coordinator who strives to provide excellent service to our customers and join our team.

Manage daytoday operations of service department in the NYC Metro and NJ area
Field incoming calls/customer inquiries from current customers and prospects, while maintaining superior customer service
Maintain the Service Technicians daily schedules
Debrief customers after completion of each call (if necessary)
Schedule and dispatch servicemen to appropriate locations according to predetermined schedules, customer requests or immediate needs
Create and track service calls
Coordinate with mechanics, supervisors, sales team, customers to resolve problems, requests for service
Coordinate and communicate with parts vendors for pricing and parts needed by technicians, and arrange install of parts to the location
Maintain service reports and logs
Prepare in advance daily work schedules, such as tuneups, Installs, inspections, etc.
Prepare and/or receive work orders to and from servicemen
Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Maintain customer database with current information using SAP.
Assist with coordinating vehicle maintenance
Manage productivity of Service Technicians
Other duties and responsibilities, as assigned
Bilingual English/Spanish