Service Coordinator - White Plains, United States - Machinery Services Corp./Rapid Pump & Meter Service Co., Inc.

Description

Company:

AC Furia is a rapidly growing pump and motor repair company known for our commitment to customer-centric solutions.

With a fleet of seven trucks on the road every day and a team of 20-25 dedicated professionals, we are a leading name in the industry.

Now, we are looking to expand our team by welcoming a Pump Sales Representative to help us promote and sell our pump systems and related equipment to government agencies, municipalities, and utility companies.

Position Summary:

Immediately seeking an enthusiastic and detail-oriented individual with strong communication skills to join our team as a
Service Operations Coordinator.

In this role, you play a crucial part in assisting with the daily operations of our service team, ensuring smooth workflow and excellent customer service.

Responsibilities:

• Coordinate with customers to schedule service tickets & dispatch our field technicians
• Utilize GPS tracking and reporting systems to monitor and manage field technician activities.
• Assist with daily reporting for labor and payroll, ensuring accurate and timely documentation.
• Create and maintain customer records in our database, ensuring accurate and uptodate information.
• Assist with creating invoices and handling billing questions from customers.
• Follow up on parts requests and estimates, ensuring timely delivery and accurate pricing.
• Support the team with administrative tasks as needed, including assisting with customer contracts, customer portals, vendor portals etc.

Qualifications:

• Knowledge of basic accounting principles and experience with billing and invoicing, PW is a plus.
• Excellent communication skills, both written and verbal, to interact with customers and team members.
• Previous experience in a similar role, preferably in the service (skilled trades) industry
• Strong organizational skills and attention to detail to effectively manage schedules, records, and reporting
• Proficiency in using computer systems and software, including databases and MS Office Suite
• Ability to multitask and prioritize workload in a fastpaced environment
• Bilingual (A Plus)

Compensation/Pay:

$65-$70,000 per year


Benefits:

• 40(k) & 401(k) matching
• Opportunity for Growth
• Paid training
• Company Medical, Dental & Vision

Education:

• High School Diploma

Location:
White Plains ,NY


Pay:
$65, $70,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's License (preferred)

Ability to Commute:

• White Plains, NY required)

Ability to Relocate:

• White Plains, NY 10603: Relocate before starting work (required)

Work Location:
In person