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    bilingual patient scheduling coordinator - Chicago, IL, USA, United States - USA Vein Clinics

    USA Vein Clinics
    USA Vein Clinics Chicago, IL, USA, United States

    3 weeks ago

    Default job background
    Description
    Location
    Chicago

    Description

    As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.

    If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today

    No medical experience? No worries We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.

    This is a full-time position, based out of our Corporate Headquarters located in Northbrook, Illinois.

    Bilingual in English and Spanish, Russian or Greek highly REQUIRED.

    Responsibilities
    • Receive inbound retention calls from current customers in a multi-line call center environment
    • Accommodate scheduling needs of existing patients including future appointments
    • Make outgoing confirmation and follow up calls
    • Make outbound calls to patients to re-establish patient care
    • Use pivot/rebuttals for customer retention and acquisition
    • Educate customers on membership features, offerings, billing and charges to retain customer
    • Act with urgency to meet and resolve customers' needs and problems
    • Demonstrate knowledge of services
    • Ensure customer issue follow-up is completed on time and accurately
    • Builds rapport and constructive and effective relationships.
    • Expediently handle all problems, issues, and challenges with professionalism
    • Additional duties as required
    Position Requirements
    • Prior experience is a Sales, Telemarking and or Soft Sales Environment highly desired.
    • Excellent customer service and interpersonal skills
    • 1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
    • Excellent communication skills, both written and verbal
    • Strong organizational, reporting, data entry, time management, and follow-up skills required.
    • Proficient in Word, Excel, and Call Center systems
    • Ability to connect with people, empathize with them and offer viable solutions to their concerns.
    • Must use decision trees and script flows as required.
    • Ability to multi-task and meet critical deadlines.
    • Experience and ability to manage through rapid and dramatic changes.
    • Flexibility in shifts/hours
    • Regular, consistent and punctual attendance
    • Experience in medical industry is highly preferred.
    Full-Time/Part-Time
    Full-Time

    Pay Rate
    $ $21.00

    Benefits
    Health, Dental, Vision, PTO, 401k + matching

    About the Organization
    USA Clinics Group, a renowned healthcare organization specializing in vein treatment, was founded with a clear vision and a commitment to improving the lives of individuals struggling with venous issues. Our founders shared a common goal: to provide accessible, affordable, and high-quality vein treatment to those in need.

    With over 168 vein clinic locations from coast-to-coast, we've become the largest network of vein treatment centers in the America. Our experienced vascular surgeons treat patients for a variety of venous diseases and symptoms from a comfortable outpatient setting.

    Most of our patients experience discomfort from venous insufficiency, which affects 20 percent of the adult population. This common condition prevents blood in the lower extremities from circulating properly and causes it to pool in the legs.

    Many people know that venous insufficiency can cause varicose veins, but it can also create other unpleasant symptoms in the legs such as heaviness, itchiness, swelling, leg cramps, and even ulcers. If left untreated, the condition can negatively impact a person's health and quality of life. We provide all our patients with compassionate care and long-lasting symptom relief.

    At USA Clinics Group, we are a patient-focused organization. Our experienced physicians and team members are understanding and empathetic when it comes to listening to your individual needs. Our main goal is to work with our patients to develop a care plan they feel comfortable with.

    EOE Statement
    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    This position is currently accepting applications.
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