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    Account Manager - New York, United States - Procom

    Procom
    Procom New York, United States

    1 week ago

    Default job background
    Description
    On behalf of our client, Procom Services is seeking an Account Manager to join their growing team.


    The Account Manager is the primary liaison for customer interactions, responsible for fostering and managing customer relationships to ensure satisfaction, retention, and growth.


    This role entails close collaboration with internal teams, including value stream managers, engineering, quality, and operations, to ensure the successful delivery of products or services.


    Qualifications:
    Bachelor's degree in business, marketing, or a related field.
    Demonstrated experience in a customer-facing role.
    Strong communication and interpersonal skills.
    Excellent organizational and time-management abilities.
    Ability to navigate conflict and adversity effectively.
    Collaborative mindset, adept at working in cross-functional teams.
    Advanced analytical skills using MS Excel.


    Essential Functions and Responsibilities:
    Serve as the primary point of contact for external communications, maintaining positive relationships with assigned customer accounts.
    Represent the Voice of the Customer in internal meetings, driving recovery plans and issue resolution.
    Acknowledge and manage all new and change orders, updating committed delivery dates in customer portals.
    Conduct contract reviews for all orders before loading data into the company's ERP system.
    Maintain the company's ERP system with all new and change orders following established procedures.
    Collaborate with value stream managers to understand delivery status and communicate changes to customers.
    Conduct monthly reviews of order books with assigned customers to align the ERP system with customer demand.
    Perform other duties as assigned.


    Physical Requirements :

    Hearing:
    Adequate for in-person, telephone, and office-based job duties.

    Speaking:
    Clear communication required in person, over the telephone, and on the production floor.

    Vision:
    Visual acuity sufficient for job duties, including extended computer use.

    Other:
    May involve lifting and carrying items up to 20 pounds unassisted, including assisting co-workers when necessary.

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