Jobs
>
Phoenix

    IT Service Desk Analyst - Phoenix, United States - Master Electronics

    Master Electronics
    Master Electronics Phoenix, United States

    3 days ago

    Default job background
    Description
    To be a family that uses our collective superpowers to do significant good.

    Master Electronics is on the lookout for a problem-solving champion to bolster our Information Services team as an IT Service Desk Analyst in Phoenix, Arizona. This position will be a go-to hero for providing technical support to our internal business partners across North America, Europe, and Asia.

    This is an onsite opportunity Hybrid options available after an introduction period.

    What you will do?
    • Keep a vigilant eye on ticket queues, orchestrating Tier 1 Incidents and Requests with precision to ensure accurate prioritization, meticulous documentation, and timely resolution
    • Dive deep into troubleshooting and root cause analysis, employing your expertise to diagnose and resolve submitted issues swiftly and effectively
    • Extend your support prowess by providing hardware and software assistance, whether through in-person visits, remote assistance software, or engaging end-users via chat/telephone
    • Collaborate seamlessly with 2nd-level IS teams, pooling resources and expertise to expedite ticket resolution and enhance user experience
    • Empower end-users through clear communication and education, ensuring they are equipped to navigate and resolve issues effectively
    • Take charge of the user access lifecycle, from onboarding new employees to managing access changes, ensuring seamless transitions and optimal security
    • Master the art of setting up new hardware, spanning from desktop/laptop computers to printers, mobile barcode scanners, and label printers, leaving no device behind
    • Stay ahead of the curve by continuously learning about relevant software and hardware updates, keeping systems running smoothly and securely
    • Apply routine maintenance to company-issued equipment, safeguarding against potential issues and optimizing performance
    • Foster a culture of knowledge sharing and documentation, collaborating with team members to ensure documentation is up-to-date and readily accessible
    What you bring to the table
    • Embark on your journey with an Associate degree in Computer Science or accredited technical training, or showcase your prowess through equivalent experience gained in a desktop or application support team
    • Boost your credentials with ITIL v3 or ITIL v4 training, equipping yourself with the expertise to streamline operations and enhance service delivery
    • Navigate effortlessly through the realm of remote technical support, catering to geographically dispersed users with finesse and efficiency
    • Navigate the intricacies of Windows hardware/software and Office 365 environments, providing seamless support and troubleshooting assistance
    • Unleash your analytical prowess and problem-solving skills, tackling complex issues head-on with precision and confidence
    • Thrive in a fast-paced environment, mastering the art of multitasking while maintaining a keen eye for detail
    • Elevate the customer service experience through impeccable verbal and written communication skills, ensuring smooth troubleshooting and issue resolution every step of the way
    Pay Range: $25 - $30 hourly

    Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.

    Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service, and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.

    Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
  • Resilient Health

    IT Service Desk Analyst

    6 days ago

    Resilient Health Phoenix, United States

    **Are you doing what you love? We are** · Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time. · As an innovative learning and collaborative organization, e ...

  • State of Arizona

    Service Desk Analyst

    1 day ago

    State of Arizona Phoenix, United States

    DEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...

  • Phoenix Children's Hospital

    Help Desk Analyst I

    1 week ago

    Phoenix Children's Hospital Phoenix, United States

    **Position Duties**: · - Technical Responsibilities · - Diagnoses and resolves technical hardware and software issue using troubleshooting skills. · - Provides complete and accurate information for all tickets entered into the Service Desk software to include proper prioritizatio ...

  • NaturalData, Inc.

    Service Desk Analyst Ii

    2 days ago

    NaturalData, Inc. Phoenix, United States

    : · The analyst will also function as a trainer for newly on-boarded team members and will help in managing the content of the department's knowledge base. · PRINCIPAL RESPONSIBILITIES: · - Respond to incoming interactions initiated through standard support channels · - Identify ...

  • The Mutual of America Financial Group

    Help Desk Analyst

    2 weeks ago

    The Mutual of America Financial Group Phoenix, United States

    Assist with the installation of applications for end users. Use Service Now to update and resolve incident Tier 1 and Tier 2 tickets. Configure PC and Laptop for End Users. Follow up on incident tickets to ensure closure and customer satisfaction. Op Help Desk Analyst, Help Desk, ...

  • TEKsystems

    Service Desk Analyst

    2 days ago

    TEKsystems Phoenix, United States

    :A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues fo ...

  • TEKsystems

    Service Desk Analyst

    4 days ago

    TEKsystems Phoenix, United States

    Job Description · Job DescriptionON SITE, 3 MONTH CONTRACT, WITH OPPORTUNTY TO EXTEND OR CONVERT PAST 3 MONTHS. · Job Description: · A large manufacturing customer is looking to add a Service Desk Analyst to their team after completing a company-wide merger. There are many employ ...

  • Universal Technical Institute

    Service Desk Analyst

    2 weeks ago

    Universal Technical Institute Phoenix, United States

    Overview: · Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to lead our team as the Service Desk Analyst · Position Overview: · ...

  • Universal Technical Institute

    Service Desk Analyst

    1 week ago

    Universal Technical Institute Phoenix, United States

    · Service Desk Analyst · Job Locations · US-AZ-Phoenix · ID · Type · Full-Time · Overview · Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we ...

  • Mutual of America

    Help Desk Analyst

    1 week ago

    Mutual of America Phoenix, United States

    Mutual of America Financial Group · Job Title: Help Desk Analyst · Location: Phoenix, AZ (Hybrid) · Who We Are: · At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation ...

  • Virtual

    Service Desk Analyst

    1 day ago

    Virtual Phoenix, United States

    Vaco is hiring a Service Desk Analyst to support a client as they expand their team. In this position you will provide frontline support and incident diagnosis our client applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, tri ...

  • GTN Technical Staffing

    Service Desk Analyst

    2 days ago

    GTN Technical Staffing Phoenix, United States

    Job Description · Job DescriptionSERVICE DESK ANALYST · POSITION SUMMARY · Overnight Shift (5pm - 2am) - Completely remote · 3 month contract to start (June 2024- Sept 2024) could be extended if there is demand. · 3 person team - needs to be self start there will not be much sup ...

  • Mutual of America

    Help Desk Analyst

    1 week ago

    Mutual of America Phoenix, United States

    Mutual of America Financial Group · Job Title: Help Desk Analyst · Location: Phoenix, AZ (Hybrid) · Who We Are: · At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation ...

  • Arkos Health

    Help Desk Analyst

    6 days ago

    Arkos Health Gilbert, United States

    **Our Organization**: · Welcome to Arkos Health We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative softwar ...

  • LanceSoft, Inc.

    Service Desk Analyst

    6 days ago

    LanceSoft, Inc. Phoenix, United States

    Position Description : · This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, pe ...

  • Vaco

    Service Desk Analyst

    1 week ago

    Vaco Phoenix, United States

    Vaco is partnered with an enterprise client ($15B+)to support hiring initiativeson their Service Desk team. In this role you will provide first-level end-user support and incident diagnosis for our client applications, endpoints, and infrastructure. You will act as a single point ...

  • TEKsystems

    Help Desk Analyst

    3 days ago

    TEKsystems Phoenix, United States

    One of our largest financial services clients is looking to bring on multiple help desk technician that are 100% work from home If you have these top skillsets below then definitely apply · WFH NOT 100% REMOTE: MUST SIT WITHIN 30 mins of WF locations in PHOENIX / DALLAS / DES MOI ...

  • Sunsoft Services Inc

    Service Desk Analyst

    1 week ago

    Sunsoft Services Inc Phoenix, United States

    REQ# 1152 · This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included)regarding clients, personal compute ...

  • LanceSoft

    Service Desk Analyst

    2 weeks ago

    LanceSoft Phoenix, United States

    Position Description : · This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, p ...

  • Virtual

    Service Desk Analyst

    1 week ago

    Virtual Phoenix, United States

    Vaco is partnered with an enterprise client ($15B+) to support hiring initiatives on their Service Desk team. In this role you will provide first-level end-user support and incident diagnosis for our client applications, endpoints, and infrastructure. You will act as a single poi ...