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Help Desk Analyst
Found in: Lensa US 4 C2 - 2 days ago
CBIZ Phoenix, United StatesEngage customers via phone or email and create trouble tickets for user support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional manner. Open new and dispatch existing tickets to available Help Desk Analyst, Help Desk, ...
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Service Desk Analyst
Found in: One Red Cent US C2 - 1 day ago
Universal Technical Institute Phoenix, United States· Service Desk Analyst · Job Locations · US-AZ-Phoenix · ID · Type · Full-Time · Overview · Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we ...
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Service Desk Analyst
Found in: Ziprecruiter Test15 US C2 - 1 day ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionON SITE, 3 MONTH CONTRACT, WITH OPPORTUNTY TO EXTEND OR CONVERT PAST 3 MONTHS. · Job Description: · A large manufacturing customer is looking to add a Service Desk Analyst to their team after completing a company-wide merger. There are many employ ...
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IT Service Desk Analyst
Found in: Lensa US 4 C2 - 6 days ago
Master Electronics Phoenix, United StatesTo be a family that uses our collective superpowers to do significant good.: · Master Electronics is on the lookout for a problem-solving champion to bolster our Information Services team as an IT Service Desk Analyst in Phoenix, Arizona. This position will be a go-to hero for p ...
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Service Desk Analyst
Found in: Lensa US 4 C2 - 5 days ago
SUNSOFT Phoenix, United StatesREQ# 1152 · This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included)regarding clients, personal compute ...
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Service Desk Analyst
Found in: Lensa US 4 C2 - 3 days ago
Vaco Phoenix, United StatesVaco is partnered with an enterprise client ($15B+)to support hiring initiativeson their Service Desk team. In this role you will provide first-level end-user support and incident diagnosis for our client applications, endpoints, and infrastructure. You will act as a single point ...
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Service Desk Support Analyst
Found in: Appcast US C2 - 1 day ago
HotFoot Recruiters Phoenix, United StatesHotFoot Recruiters has collaborated with a well-known Software Development Company in Downtown Phoenix to seek talented TemporaryService Desk Support Analysts . Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and p ...
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Service Desk Support Analyst
Found in: Lensa US 4 C2 - 16 hours ago
HotFoot Recruiters Phoenix, United StatesHotFoot Recruiters has collaborated with a well-known Software Development Company in Downtown Phoenix to seek talented TemporaryService Desk Support Analysts. Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and pr ...
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LU Help Desk Analyst
Found in: Lensa US 4 C2 - 3 days ago
Focused HR Solutions LLC Phoenix, United StatesOur direct client has an opening for a Help Desk Analyst position # 347. This position is for 6+ months and it will be worked in Phoenix, AZ. · If you are interested, please submit the following: · YOUR CURRENT RESUME · YOUR HOURLY RATE Max Rate is $ /hr W2 · Below is the job ...
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sr service desk analyst
Found in: Lensa US 4 C2 - 3 days ago
Arizona State Government Phoenix, United StatesDEPT OF ENVIRONMENTAL QUALITY · We are looking for results-oriented, driven individuals with a thirst for problem solving. · At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public health and the environment in Arizona. Through consiste ...
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sr service desk analyst
Found in: Talent US 2 C2 - 3 days ago
Arizona Official Website of State of Arizona Phoenix, United StatesJob Summary: · The Sr. Service Desk Analyst is responsible for monitor trends within the team to identify, resolve issues, and suggest measures for permanent resolution. They will serve as the first escalation point for technical queries and engage in hands-on customer-facing IT ...
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Help Desk Analyst
Found in: Appcast US C2 - 1 day ago
Randstad Digital Scottsdale, United StatesShift is 8:00 AM - 5:00 PM Monday through Friday (additional flex hours can be added during the week to get to 40 hours) - this position is on-site all 5 days This position will be on-site in Scottsdale, AZ · Job Description · Looking for candidates with 0-2 years of technical su ...
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Service Desk Analyst
Found in: beBee S2 US - 1 week ago
Cognizant Technology Solutions Mesa, United States OTHERCognizant is seeking a Service Desk Technician for a full time opportunity in Mesa, AZ. · This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. · Benef ...
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Service Desk Support Analyst II
Found in: ZipRecruiter Standard US C2 - 1 day ago
Progilisys Solutions Tempe, United StatesJob Description · Job DescriptionThe Service Desk Support Analyst II is responsible for leading the daily operations of the service desk, helping to ensure that the service desk is consistently improving with industry best practices, and providing a customer-friendly attitude in ...
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Business Analyst, AHS Help Desk
Found in: Lensa US 4 C2 - 3 days ago
Money Fit by DRS Tempe, United States3+ years of tax, finance or a related analytical field experience5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience3+ years of business or financial analysis experienceExperience defining re ...
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Employee Service Desk Analyst II
Found in: Lensa US 4 C2 - 3 days ago
Early Warning Services, LLC Scottsdale, United StatesAt Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, PazeSM, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and pr ...
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specialist
Found in: Careerbuilder One Red US C2 - 1 day ago
HCL Technologies Ltd. Maricopa County, AZ, USA, United StatesJob Description (Posting). · The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, us ...
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Network Analyst
Found in: Ziprecruiter Test15 US C2 - 1 day ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionTop Skills' Details · 4+ years experience supporting LAN / WAN networks, including working with LEC's to troubleshoot T1's or similar circuits. · * 4+ years experience troubleshooting IP networks, including troubleshooting Cisco routers and swtich ...
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Data Analyst
Found in: Lensa US 4 C2 - 3 days ago
HotFoot Recruiters Phoenix, United StatesHotFoot has partnered with a world leader in the tech industry and we are searching for Data Analysts · Position: Data Analyst · Type: Direct Hire · Location: Phoenix, Arizona · Compensation: $ /hr, with OT+ Bonus · Responsibilities · Responsible for monitoring processes, p ...
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Sr. SOC Analyst
Found in: Lensa US 4 C2 - 3 days ago
Consumer Cellular Phoenix, United StatesJob Description - Sr. SOC Analyst Sr. SOC Analyst Job SummaryThe Sr. SOC Analyst is a senior-level position within the Security Operations Center, providing expertise and mentorship to a team of security analysts delivering best-in-class security monitoring for Cyber Security ope ...
Service Desk Analyst - Phoenix, United States - LanceSoft, Inc.
Description
Position Description :
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services, cellular services, Active Directory assistance, Google account assistance, VPN account assistance, and standard agency desktop applications (Microsoft Office Suite, Google Workspace, VPN, virtual desktops, etc.) for the agency
• Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available. (Includes assisting new users, configuring desktops remotely, troubleshooting standard software) Troubleshoot issues presented by customers using all tools and resources available.
• Be the primary customer contact for status of assigned tickets until problem is resolved and ticket is closed. Escalate and properly route incidents and requests that cannot be resolved by the Resolution Center/Service Desk. Create incident and request tickets requiring validation of customer information, and accurate recording of details of issue/request, including customer interaction and actions taken in the division ticketing system.
• Participation in projects to improve customer service, efficiency, and/or productivity of the Resolution Center/Helpdesk. Create, update, and review of existing and new knowledge base articles based upon call received.
• Identify trends or patterns in reported issues. Update and maintain issues knowledge base as appropriate Participation in projects to improve customer service, efficiency, and/or productivity of the Resolution Center/Helpdesk. Create, update, and review existing and new knowledge base articles based upon call received.
Experience Required
• 2 years of experience in tech support
• 2 years of experience in Customer Service (preferably call centers)
• Advanced technical training (A+, Microsoft, Google, Hardware, Software, customer service) preferred
Education Required
Minimum Education Level: Associate Degree or 2 years or more of IT experience