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    Service Desk Support Analyst - Phoenix, United States - HotFoot Recruiters

    HotFoot Recruiters
    HotFoot Recruiters Phoenix, United States

    Found in: Appcast US C2 - 3 days ago

    Default job background
    Technology / Internet
    Description

    HotFoot Recruiters has collaborated with a well-known Software Development Company in Downtown Phoenix to seek talented TemporaryService Desk Support Analysts . Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients.

    Title: Service Desk Support Analyst

    Pay Range: $21.00/hour.

    Work Hours: 5AM-2PM (1-hour scheduled lunch)

    Location: Onsite, Downtown Phoenix

    Type: Full-Time, Temporary Contract

    Contract Terms: 3-4 Months (till mid-July)

    Responsibilities:

    • Provide phone support and handle email tickets for various technical issues, including resetting passwords, creating accounts in the system, and granting correct permissions.
    • Utilize strong technical skills to troubleshoot and resolve customer inquiries efficiently and effectively.
    • Maintain accurate records of customer interactions and technical issues using the company's ticketing system.
    • Collaborate with internal teams to escalate complex technical problems and ensure timely resolution.
    • Ensure smooth communication and problem resolution to clients.
    • Provide excellent customer service by addressing inquiries promptly and professionally.
    • Stay updated on company products and services to provide accurate information to customers.

    Qualifications:

    • 1+ years' experience with phone support and data entry.
    • Call center experience is preferred.
    • Tech/computer savvy.
    • Must be comfortable on the phone.
    • Strong customer service experience.
    • Ability to work independently and as part of a team.
    • Excellent communication skills.
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