Jobs
>
Phoenix

    IT Support Analyst - Phoenix, United States - Vaco

    Vaco
    Vaco Phoenix, United States

    1 week ago

    Default job background
    Description
    Vaco is looking for a customer focused analyst who loves to solve complex problems and help customers through challenging issues. In this role, you will work with vendors globally to recommend system controls and protocols and will Creates and maintains documentation for end users and/or vendors. You will be a problem solver and connect people to find the right solutions. You will be team focused, highly accountable and bring a lot of fun every day as this team is a tight knit group that loves to laugh.

    Position Responsibilities:
    • Provides direct support to hotels using a Property Management System with a newer Two Way Interface on issues escalated beyond a first level help desk.
    • Uses Problem Solving skills to determine root cause and solutions to assist hotels.
    • Supports Third Party Vendors who provide Property Management Software to hotels
    • Conducts and documents conference calls with hotels as well as Third Party Vendors Participates in on call rotation
    • Enhances systems, processes, and policies by evaluating current design and recommending modifications.
    • Identifies problems and revises procedures.
    • Identifies and documents project requirements.
    • Analyzes complex system and business processes and recommends innovative solutions.
    • Prepares technical reports to summarize results and/or trends.
    • Supports end users by writing and maintaining documentation, providing consultative support and training as needed.
    • Creates and maintains documentation, materials and tools for vendors.
    • Assists in user training and support.
    • May act as project manager for small projects as assigned.
    Experience required:
    • 3+ years experience in hotel operations or management, including experience using a Property Management System.
    • Experience in a support role using Problem solving skills for business/functional analysis.
    • Experience using Oracle Opera or Opera Cloud preferred.
    • Intermediate proficiency in Microsoft Office Suite.
    • Basic project management skills including the ability to direct control and manage projects through completion preferred.
    • Proven analytical, time management and written and verbal communication skills.
    • Exhibits personal characteristics and professional standards that serve as a role model for others.
    • Familiar with relevant policies, procedures and technical parameters specific to the job.
    • Has basic functional and technical know-how to succeed in job.
    • Learns new functional and technical skills readily.
    • Conveys and obtains information both internal and external to the department. Uses written verbal or electronic skills effectively.
    • Plans and scopes length and difficulty of task.
    • Identifies critical problems and directs effort accordingly.
    • Resolves defined problems and separates and combines tasks for efficient workflow.
    • Analyses situations to render profitable, efficacious recommendations.

    Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

    EEO Notice

    Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

    Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

    Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

    By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

    Privacy Notice

    Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

    • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
    • Virginia residents may access our state specific policies here.
    • Residents of all other states may access our policies here.
    • Canadian residents may access our policies in English here and in French here.
    • Residents of countries governed by GDPR may access our policies here.

    Pay Transparency Notice

    Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

    • the individual's skill sets, experience and training;
    • licensure and certification requirements;
    • office location and other geographic considerations;
    • other business and organizational needs.

    With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

  • Riggs Companies LLC

    User Support Analyst

    11 hours ago

    Riggs Companies LLC Phoenix, United States

    Riggs Companies is a trusted valley leader in commercial concrete construction. Ranked as one of the fastest growing companies in the Southwest and recognized as a Top Workplace in Arizona, Riggs offers great opportunities to its employees. · Riggs Companies is currently looking ...

  • TriWest Healthcare Alliance

    Tech Support Analyst

    1 week ago

    TriWest Healthcare Alliance Phoenix, United States

    **Profile**: · Veterans, Reservists, Guardsmen and military family members are encouraged to apply · We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only) · **Job ...

  • Dignity Health

    Decision Support Analyst I

    1 week ago

    Dignity Health Phoenix, United States

    **Overview** · CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one o ...

  • Banner Health

    Rn Clinical Support Analyst I

    5 days ago

    Banner Health Phoenix, United States

    **Primary City/State**: · Phoenix, Arizona · **Department Name**: · IT Clinical Care-Corp · **Work Shift**: · Day · **Job Category**: · Information Technology · **This is position is onsite at BUMC-P with the possibility of traveling to other locations in the valley. This role is ...

  • Startekk Inc

    Oracle Project Accounting Modules Support Analyst

    1 week ago

    Startekk Inc Phoenix, United States

    **Company Description** · In short, StarTekk is a global IT firm that specializes in the following: · - Outsourcing · - Consulting · - Enterprise software mobility · - Web/mobile app development · - Cloud based solutions · Integrity, courage and dependability are very important t ...

  • Virtual

    IT Support Analyst

    1 week ago

    Virtual Phoenix, United States

    Vaco is looking for a customer focused analyst who loves to solve complex problems and help customers through challenging issues. In this role, you will work with vendors globally to recommend system controls and protocols and will Creates and maintains documentation for end user ...

  • ClifyX

    Application Support Analyst

    4 days ago

    ClifyX Phoenix, United States

    pplication Support Analyst (ACBS) · Posted 11 Days Ago · Job Description: · Location - Phoenix, AZ · Rate - $72/hr · Need a FIS Product SME (Ignore Role attributes added in the SR) About the job Specialties: Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, ...

  • Eviden

    NOC Support Analyst

    1 week ago

    Eviden Phoenix, United States

    Join to our team · Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, adva ...

  • Jones Lange Lasalle, Inc.

    Analyst, Production Support

    2 weeks ago

    Jones Lange Lasalle, Inc. Phoenix, United States

    This position is focused exclusively on the sale of commercial real estate transactions. Investment Sales Advisory Analysts have the opportunity to be involved in every stage of a transaction, including underwriting, market research, property tours, Production, Analyst, Support, ...

  • FIS - Fidelity Information Services

    System Support Analyst

    1 week ago

    FIS - Fidelity Information Services Phoenix, United States

    Coordinate the onboarding process for clients by completing checklists, scheduling calls, submitting internal requests for network connections, and ensuring security and networking approvals. Provide onboarding and ongoing support for all testing so Support Analyst, Support, Anal ...

  • Community Bridges

    Systems Support Analyst

    2 weeks ago

    Community Bridges Arizona City, United States

    Systems Support Analyst - IT Administration · Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assi ...

  • Jobs for Humanity

    System Support Analyst

    1 week ago

    Jobs for Humanity Phoenix, United States

    Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 1 - 5% · Job Description · The world of finance moves fast. At FIS, we're faster. Our teams ...

  • Jobs for Humanity

    System Support Analyst

    2 weeks ago

    Jobs for Humanity Phoenix, United States

    Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS GlobalJob Description Position Type : Full time Type Of Hire : Experienced (relevant ...

  • FIS

    System Support Analyst

    2 days ago

    FIS Arizona City, United States

    Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and ...

  • Jobs for Humanity

    System Support Analyst

    1 week ago

    Jobs for Humanity Phoenix, United States

    Company Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...

  • FIS Global

    System Support Analyst

    2 weeks ago

    FIS Global Phoenix, United States

    Position Type : · Full time · Type Of Hire : · Experienced (relevant combo of work and education) · Education Desired : · Bachelor of Commerce/Business · Travel Percentage : · 1 - 5% · Job Description · The world of finance moves fast. At FIS, were faster. Our teams are ...

  • Jobs for Humanity

    System Support Analyst

    1 week ago

    Jobs for Humanity Phoenix, United States Full time

    Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 1 - 5%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams ...

  • U.S. Legal Support

    Client Support Analyst

    1 week ago

    U.S. Legal Support Phoenix, United States Regular Full time

    Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? · U.S. Legal Support seeks a Client SupportAnalyst that has strong listening skills, has a keen eye for detail, and has excellent problem-sol ...

  • FIS Global

    System Support Analyst

    1 week ago

    FIS Global Phoenix, United States OTHER

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 1 - 5%Job Description · The world of finance moves fast. At FIS, we're faster. Our teams are empowered to ...

  • Cognizant

    Product Tech Support Analyst

    1 day ago

    Cognizant Mesa, United States

    **About Us**: · **Job Title**:Product Technical Support Analyst Lead · **Location**:Mesa, Arizona (Hybrid: 3 days in office) · **Job ID**: · **Build a Meaningful Career and Transform Healthcare with Cognizant TriZetto** · At Cognizant TriZetto, Product Support team strives to pr ...