- Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants
- The candidate will be answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue
- With oversight, provides entry-level production and non-production support of applications and databases for software.
- Monitors production systems for alerts, outages, and system issues. Seeks continuous improvements for applications, processes, support methods, and team effectiveness.
- Executes technical procedures to resolve production & non-production issues.
- Evaluates systems and processes in an effort to resolve technical problems.
- Implements effective solutions for break/fix issues.
- Develop knowledge of enterprise Systems.
- Demonstrates understanding and knowledge of client needs, concerns, and challenges.
- Updates production and non-production support documentation and adheres to ITIL practices.
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IT Service Desk Analyst
6 days ago
Resilient Health Phoenix, United States**Are you doing what you love? We are** · Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time. · As an innovative learning and collaborative organization, e ...
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Service Desk Analyst
1 day ago
State of Arizona Phoenix, United StatesDEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...
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Service Desk Analyst
20 hours ago
Irvine Technology Corporation Scottsdale, United StatesPosition: Service Desk Analyst · Location: Scottsdale, AZ · Work Model: Hybrid Model (3 Onsite / 2 Remote, and Saturdays from time to time - rotational basis amongst the team) · Duration: month contract, will go longer (Contract to Perm is ideal) · Hourly Rate: 23/hr - 27/hr ( ...
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Help Desk Analyst
6 days ago
Arkos Health Gilbert, United States**Our Organization**: · Welcome to Arkos Health We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative softwar ...
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Help Desk Analyst I
1 week ago
Phoenix Children's Hospital Phoenix, United States**Position Duties**: · - Technical Responsibilities · - Diagnoses and resolves technical hardware and software issue using troubleshooting skills. · - Provides complete and accurate information for all tickets entered into the Service Desk software to include proper prioritizatio ...
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Help Desk Analyst
2 weeks ago
Randstad Digital Scottsdale, United StatesShift is 8:00 AM - 5:00 PM Monday through Friday (additional flex hours can be added during the week to get to 40 hours) - this position is on-site all 5 days This position will be on-site in Scottsdale, AZ · Check out the role overview below If you are confident you have got th ...
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Service Desk Analyst Ii
2 days ago
NaturalData, Inc. Phoenix, United States: · The analyst will also function as a trainer for newly on-boarded team members and will help in managing the content of the department's knowledge base. · PRINCIPAL RESPONSIBILITIES: · - Respond to incoming interactions initiated through standard support channels · - Identify ...
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IT Support Desk Analyst II
1 week ago
Proven Recruiting Scottsdale, United StatesIT Support Desk Analyst II - Scottsdale, AZ (Hybrid) - Contract-To-Hire - Up to $32hr +DOE · Do you have a strong desire to deliver excellent customer service and Windows application support? Are you looking to join a well-established company impacting one of North America's lar ...
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IT Support Desk Analyst II
3 days ago
Proven Recruiting Scottsdale, United StatesIT Support Desk Analyst II - Scottsdale, AZ (Hybrid) - Contract-To-Hire - Up to $32hr +DOE · Do you have a strong desire to deliver excellent customer service and Windows application support? Are you looking to join a well-established company impacting one of North America's larg ...
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Service Desk Analyst I
2 days ago
Irvine Technology Corporation Scottsdale, United StatesJob Description · Job DescriptionService Desk Analyst I (Hybrid) · We have an immediate need for a contract Service Desk Analyst I to join one of the nation's largest independent automotive parts retailers. The Service Desk Analyst I delivers end-to-end support in accordance with ...
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Service Desk Analyst
3 weeks ago
Cognizant Technology Solutions Mesa, United States OTHERCognizant is seeking a Service Desk Technician for a full time opportunity in Mesa, AZ. · This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. · Benef ...
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Help Desk Analyst
2 weeks ago
The Mutual of America Financial Group Phoenix, United StatesAssist with the installation of applications for end users. Use Service Now to update and resolve incident Tier 1 and Tier 2 tickets. Configure PC and Laptop for End Users. Follow up on incident tickets to ensure closure and customer satisfaction. Op Help Desk Analyst, Help Desk, ...
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Service Desk Analyst
2 days ago
TEKsystems Phoenix, United States:A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues fo ...
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Service Desk Analyst
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TEKsystems Phoenix, United StatesJob Description · Job DescriptionON SITE, 3 MONTH CONTRACT, WITH OPPORTUNTY TO EXTEND OR CONVERT PAST 3 MONTHS. · Job Description: · A large manufacturing customer is looking to add a Service Desk Analyst to their team after completing a company-wide merger. There are many employ ...
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Service Desk Analyst
2 weeks ago
Universal Technical Institute Phoenix, United StatesOverview: · Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to lead our team as the Service Desk Analyst · Position Overview: · ...
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Fixed Income Trader
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Vanguard Scottsdale, United States**Fixed Income Trader** · We are seeking a dynamic fixed Income trader to support the fixed income portfolio management and trade execution process. · **This Trading opportunity will be based in Scottsdale, AZ and working East Coast hours.** · **Core Responsibilities**: · - Colle ...
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Service Desk Analyst
1 week ago
Universal Technical Institute Phoenix, United States· Service Desk Analyst · Job Locations · US-AZ-Phoenix · ID · Type · Full-Time · Overview · Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we ...
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Front Office Team Member
3 days ago
AC by Marriott Kierland/Scottsdale Scottsdale, United StatesNational Base Salary Rate: $ $14.90/hour · *Rate depends upon state/market* · OTO Development is pleased to announce a wonderful opportunity for a **Front Desk Team Member**. · **What will you be doing most days?** · - Assist guests in the check-in and check-out procedure, as wel ...
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Help Desk Analyst
1 week ago
Mutual of America Phoenix, United StatesMutual of America Financial Group · Job Title: Help Desk Analyst · Location: Phoenix, AZ (Hybrid) · Who We Are: · At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation ...
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Service Desk Analyst
1 day ago
Virtual Phoenix, United StatesVaco is hiring a Service Desk Analyst to support a client as they expand their team. In this position you will provide frontline support and incident diagnosis our client applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, tri ...
Help Desk Analyst - Scottsdale, United States - Randstad Digital
Description
Shift is 8:00 AM - 5:00 PM Monday through Friday (additional flex hours can be added during the week to get to 40 hours) - this position is on-site all 5 days This position will be on-site in Scottsdale, AZ
Job Description