- Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants
- The candidate will be answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue
- With oversight, provides entry-level production and non-production support of applications and databases for software.
- Monitors production systems for alerts, outages, and system issues. Seeks continuous improvements for applications, processes, support methods, and team effectiveness.
- Executes technical procedures to resolve production & non-production issues.
- Evaluates systems and processes in an effort to resolve technical problems.
- Implements effective solutions for break/fix issues.
- Develop knowledge of enterprise Systems.
- Demonstrates understanding and knowledge of client needs, concerns, and challenges.
- Updates production and non-production support documentation and adheres to ITIL practices.
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Employee Service Desk Analyst Ii
4 days ago
Early Warning Services Scottsdale, United StatesAt Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, PazeSM, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and pr ...
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IT Service Desk Analyst
2 weeks ago
Resilient Health Phoenix, United States**Are you doing what you love? We are** · Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time. · As an innovative learning and collaborative organization, e ...
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Service Desk Analyst
4 days ago
Universal Technical Institute Phoenix, United StatesOverview: · Our Service Desk Analysts are prepared to provide customer centric, first contact support for all user requests. Individuals will respond to support requests of software, hardware, telephony, and network related issues, and these requests are handled via phone, chat, ...
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Service Desk Analyst
4 days ago
State of Arizona Phoenix, United StatesDEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...
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Service Desk Analyst
1 week ago
State of Arizona Phoenix, United StatesDEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...
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Service Desk Analyst
4 days ago
STORY COMPANIES LLC Phoenix, United StatesProvide outstanding customer service to our internal employees · - Work within the service desk to process support request tickets and meet target SLA's · - Properly utilize documentation for IT procedures, policies, and troubleshooting guides while providing feedback for improve ...
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Service Desk Analyst
3 days ago
State of Arizona Phoenix, United StatesDEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...
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Service Desk Analyst
1 week ago
Irvine Technology Corporation Scottsdale, United StatesPosition: Service Desk Analyst · Location: Scottsdale, AZ · Work Model: Hybrid Model (3 Onsite / 2 Remote, and Saturdays from time to time - rotational basis amongst the team) · Duration: month contract, will go longer (Contract to Perm is ideal) · Hourly Rate: 23/hr - 27/hr ( ...
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Help Desk Analyst
2 weeks ago
Arkos Health Gilbert, United States**Our Organization**: · Welcome to Arkos Health We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative softwar ...
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Business Analyst, Ahs Help Desk
1 week ago
Amazon Services LLC Tempe, United States3+ years of tax, finance or a related analytical field experience · - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience · - 3+ years of business or financial analysis experience · - Experie ...
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Help Desk Analyst I
2 weeks ago
Phoenix Children's Hospital Phoenix, United States**Position Duties**: · - Technical Responsibilities · - Diagnoses and resolves technical hardware and software issue using troubleshooting skills. · - Provides complete and accurate information for all tickets entered into the Service Desk software to include proper prioritizatio ...
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Help Desk Analyst
2 weeks ago
Randstad Digital Scottsdale, United StatesShift is 8:00 AM - 5:00 PM Monday through Friday (additional flex hours can be added during the week to get to 40 hours) - this position is on-site all 5 days This position will be on-site in Scottsdale, AZ · Job Description · Looking for candidates with 0-2 years of technical su ...
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Service Desk Analyst Ii
1 week ago
NaturalData, Inc. Phoenix, United States: · The analyst will also function as a trainer for newly on-boarded team members and will help in managing the content of the department's knowledge base. · PRINCIPAL RESPONSIBILITIES: · - Respond to incoming interactions initiated through standard support channels · - Identify ...
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IT Support Desk Analyst II
1 week ago
Proven Recruiting Scottsdale, United StatesIT Support Desk Analyst II - Scottsdale, AZ (Hybrid) - Contract-To-Hire - Up to $32hr +DOE · Do you have a strong desire to deliver excellent customer service and Windows application support? Are you looking to join a well-established company impacting one of North America's larg ...
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IT Support Desk Analyst II
3 weeks ago
Proven Recruiting Scottsdale, United StatesIT Support Desk Analyst II - Scottsdale, AZ (Hybrid) - Contract-To-Hire - Up to $32hr +DOE · Do you have a strong desire to deliver excellent customer service and Windows application support? Are you looking to join a well-established company impacting one of North America's lar ...
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Service Desk Analyst I
6 days ago
Irvine Technology Corporation (ITC) Scottsdale, United StatesService Desk Analyst I (Hybrid) · We have an immediate need for a contract Service Desk Analyst I to join one of the nation s largest independent automotive parts retailers. The Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By ...
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Service Desk Analyst I
5 days ago
Irvine Technology Corporation Scottsdale, United StatesJob Description · Job DescriptionService Desk Analyst I (Hybrid) · We have an immediate need for a contract Service Desk Analyst I to join one of the nation's largest independent automotive parts retailers. The Service Desk Analyst I delivers end-to-end support in accordance with ...
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Rn Clinical Service Desk Analyst I
1 week ago
Banner Health Phoenix, United States**Primary City/State**: · Arizona, Arizona · **Department Name**: · IT Clinical Care-Corp · **Work Shift**: · Night · **Job Category**: · Information Technology · Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health c ...
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Help Desk Analyst
3 weeks ago
The Mutual of America Financial Group Phoenix, United StatesAssist with the installation of applications for end users. Use Service Now to update and resolve incident Tier 1 and Tier 2 tickets. Configure PC and Laptop for End Users. Follow up on incident tickets to ensure closure and customer satisfaction. Op Help Desk Analyst, Help Desk, ...
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Service Desk Analyst
1 week ago
TEKsystems Phoenix, United States:A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues fo ...
Help Desk Analyst - Scottsdale, United States - Randstad Digital
Description
Shift is 8:00 AM - 5:00 PM Monday through Friday (additional flex hours can be added during the week to get to 40 hours) - this position is on-site all 5 days This position will be on-site in Scottsdale, AZ
Check out the role overview below If you are confident you have got the right skills and experience, apply today.Job Description