Rn Clinical Service Desk Analyst I - Phoenix, United States - Banner Health

Banner Health
Banner Health
Verified Company
Phoenix, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Primary City/State:

Arizona, Arizona


Department Name:

IT Clinical Care-Corp


Work Shift:

Night


Job Category:

Information Technology

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be.

We want to change the lives of those in our care - and the people who choose to take on this challenge.

If changing health care for the better sounds like something you want to be part of, we want to hear from you.


We are currently seeking a
RN Clinical Service Desk Analyst to support Banner Health's Electronic Health Record users throughout the Banner System.

As part of this team, the
RN Clinical Service Desk Analyst will be providing remote support to providers, nurses, and support staff in the use of the electronic health record for documentation of care given to patients in the acute and ambulatory settings.


This is a fully remote position and available if you live in the following states only: AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MD,MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WV, WA, WI & WY.

The hours for this position are 7pm-5:30am AZT Wednesday - Saturday.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family.

We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.


CORE FUNCTIONS

  • Maintains up-to-date knowledge of trends and advances in the field of Healthcare IT, as well as new developments in computer hardware and software technology. Applies evidence-based research practices to maintain up-to-date knowledge of trends and advances in the field of healthcare IT. Maintains up-to-date knowledge of nursing practices, regulatory standards, and organizational direction. Utilizes this knowledge to assist in the development of tools and resources to support team member and peers. Utilizes data analytics to identify trends and opportunities to enhance user support.
  • Assists staff in the use of existing technology in a manner which promotes maintenance of patient safety and confidentiality and assists with facility-specific and system-wide processes and principles. Performs Advocate functions to ensure technology solutions support patient care standards and outcomes. Supports all levels of staff and providers across venues and care delivery teams to promotes maintenance of patient safety and confidentiality.
  • Assists in developing and utilizing on-line procedures, solutions, and knowledge databases. Assists with training of peers and acts as a resource for other staff members. Provides support for various projects and implementations and participates in post implementation change evaluation. Performs communicator functions. Immediately escalates critical issues to leadership and applies nursing knowledge to effectively identify the patient impact. Maintains a line of communication to all users of clinical information systems.
  • Assists with communicator functions for internal teams. Participates in the Development and evaluation of the effectiveness of communication tools and processes. Responsible for regular updates for team members regarding current status, issues and trends related to the use of clinical information systems. Responsible for maintaining communication to all users of clinical information systems.

MINIMUM QUALIFICATIONS


Incumbents must possess knowledge and experience equivalent to completion of a bachelor's degree in computer science or related business discipline; and have an active RN license for a clinical position in a practicing state.

Must have three to five years experience working within a complex and diverse health care setting.

Must possess effective written/verbal communication, presentation, and facilitation skills. Must have experience in a multidisciplinary health care environment. Demonstrate ability to work independently and a team contributor. Must be proficient on personal computers and have intermediate knowledge of word processing, spreadsheet and other applicable office software.


PREFERRED QUALIFICATIONS
Bachelor's Degree in Nursing; Certification in Nursing Informatics preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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