Help Desk Analyst - Gilbert, United States - Arkos Health

Arkos Health

Verified Company

Gilbert, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our Organization:

Welcome to Arkos Health We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients.

Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives.

How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations.

Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

How You'll Make a Difference:

The
IT Help Desk will provide day-to-day customer support to Arkos employees, Arkos clients, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.

Essential Duties and Responsibilities:

Record end user requests in the Incident Tracking System Freshservice
Follow Arkos Health Desk procedures for recording and managing requests within Freshservice
Provide Level 1 support services for end user requests, including troubleshooting activities and advocacy for the end user
Escalate end user requests to the appropriate support group as necessary
Monitor system wide issues and Cart statuses, works with Arkos IT Managers and Director in providing timely notification of problem occurrences, updates, and resolutions as required
Maintain a working knowledge of computer technology, network systems, standard software, CuraviCare, Carepointe, telemedicine carts and technologies
Acts as a resource of technical information to the end user community
Monitor the Arkos call queues to ensure timely retrieval of end user requests
Assist IT Director, and IT Managers with daytoday operations within Help Desk and customer support
Work on small projects in addition to providing support services

Qualifications/Skills:

Experience with and understanding of cloud infrastructure, specifically Sharepoint
The ability to manage Saas based systems
Proficient in Azure Active Directory navigation, function, and management
Demonstrate thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e., Applications, Business Analytics, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and applies that understanding to make independent practical contributions to IT work within a particular Arkos department or function

Benefits:

Employerpaid Medical premiums at no cost to you
Employerpaid Dental premiums at no cost to you
Employerpaid Vision premiums at no cost to you
Employerpaid Short-Term Disability premiums at no cost to you
Employerpaid Life Insurance premiums at no cost to you
Employer matching 401(k)
15 days annual combined sick/vacation and 9 days of holiday during your first year
Your Birthday off

Arkos Health EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at _Careers
Arkos Health_