- Assists users with issues/problems from a variety of sources including proprietary and Microsoft Office applications, and Microsoft Operating Systems.
- Understands and performs basic troubleshooting of enterprise systems and services. Escalates and partners with IT support teams, when necessary.
- Provides end-user support of iPhone and other Smart phones, including activation, and troubleshooting requests.
- Accurately tracks and routes incident and service tickets providing thorough documentation of troubleshooting, history, and resolution.
- Accurately documents solutions to known/resolved problems through creating and updating Knowledgebase articles and SharePoint team site information.
- Creates and maintains user accounts, memberships and rights within Active Directory, PeopleSoft, Entra, and proprietary systems.
- Provides general end user training and documentation.
- Other duties as assigned.
- High School Diploma/GED required
- 1-2 years experience in Service Desk/Tier 1 support required or equivalent experience
- A+ Certification preferred
- Verbal and written communication skills
- Ability to use good judgment, problem-solving, and decision-making skills
- Ability to gain, understand and apply knowledge from technical manuals and SOP's
- Ability to maintain confidentiality and professional decorum
- Extensive knowledge of Microsoft Office and Microsoft Operating Systems
- Basic knowledge of Active Directory, Exchange account management, and Citrix remote user support.
- Linear troubleshooting skills
- Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
- Must be able to operate a computer to work from including use of monitors, operating system, keyboard, mouse, and communicate verbally to customers for prolonged periods throughout the workday.
- Must be able to respond to emails, messages, and enter text from a keyboard for prolonged periods throughout the workday.
- Pay Range: $20-$23/hour
- Work is performed remotely
- Shift Hours: 1PM-10PM EST/10A-7PM AZT/11AM-8PM MT/12PM-9PM CT
- Flex business hours; Set schedule Monday - Friday; hours are evaluated for business needs. Occasional overtime is required (including periodic off-hours and weekend hours) to assist with Tier 1 system outages during off-hours and weekend hours when on rotation and on-call is required
- Work is performed indoors in a climate-controlled environment remotely which requires stable power and internet connectivity with connection speeds of at least 25Mbs download and 10Mbs upload. Higher bandwidth is recommended for optimal performance.
-
IT Service Desk Analyst
3 weeks ago
Resilient Health Phoenix, United States**Are you doing what you love? We are** · Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time. · As an innovative learning and collaborative organization, e ...
-
Service Desk Analyst
1 week ago
Universal Technical Institute Phoenix, United StatesOverview: · Our Service Desk Analysts are prepared to provide customer centric, first contact support for all user requests. Individuals will respond to support requests of software, hardware, telephony, and network related issues, and these requests are handled via phone, chat, ...
-
Service Desk Analyst
1 week ago
State of Arizona Phoenix, United StatesDEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...
-
Service Desk Analyst
2 weeks ago
State of Arizona Phoenix, United StatesDEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...
-
Service Desk Analyst
1 week ago
STORY COMPANIES LLC Phoenix, United StatesProvide outstanding customer service to our internal employees · - Work within the service desk to process support request tickets and meet target SLA's · - Properly utilize documentation for IT procedures, policies, and troubleshooting guides while providing feedback for improve ...
-
Service Desk Analyst
1 week ago
State of Arizona Phoenix, United StatesDEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...
-
Help Desk Analyst I
3 weeks ago
Phoenix Children's Hospital Phoenix, United States**Position Duties**: · - Technical Responsibilities · - Diagnoses and resolves technical hardware and software issue using troubleshooting skills. · - Provides complete and accurate information for all tickets entered into the Service Desk software to include proper prioritizatio ...
-
Service Desk Analyst Ii
2 weeks ago
NaturalData, Inc. Phoenix, United States: · The analyst will also function as a trainer for newly on-boarded team members and will help in managing the content of the department's knowledge base. · PRINCIPAL RESPONSIBILITIES: · - Respond to incoming interactions initiated through standard support channels · - Identify ...
-
Rn Clinical Service Desk Analyst I
2 weeks ago
Banner Health Phoenix, United States**Primary City/State**: · Arizona, Arizona · **Department Name**: · IT Clinical Care-Corp · **Work Shift**: · Night · **Job Category**: · Information Technology · Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health c ...
-
Help Desk Analyst
4 weeks ago
The Mutual of America Financial Group Phoenix, United StatesAssist with the installation of applications for end users. Use Service Now to update and resolve incident Tier 1 and Tier 2 tickets. Configure PC and Laptop for End Users. Follow up on incident tickets to ensure closure and customer satisfaction. Op Help Desk Analyst, Help Desk, ...
-
Service Desk Analyst
2 weeks ago
TEKsystems Phoenix, United States:A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues fo ...
-
Service Desk Analyst
2 weeks ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionON SITE, 3 MONTH CONTRACT, WITH OPPORTUNTY TO EXTEND OR CONVERT PAST 3 MONTHS. · Job Description: · A large manufacturing customer is looking to add a Service Desk Analyst to their team after completing a company-wide merger. There are many employ ...
-
Service Desk Analyst
4 weeks ago
Universal Technical Institute Phoenix, United StatesOverview: · Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to lead our team as the Service Desk Analyst · Position Overview: · ...
-
Help Desk Analyst
3 weeks ago
Mutual of America Phoenix, United StatesMutual of America Financial Group · Job Title: Help Desk Analyst · Location: Phoenix, AZ (Hybrid) · Who We Are: · At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation ...
-
Service Desk Analyst
2 weeks ago
Virtual Phoenix, United StatesVaco is hiring a Service Desk Analyst to support a client as they expand their team. In this position you will provide frontline support and incident diagnosis our client applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, tri ...
-
Help Desk Analyst
3 weeks ago
Mutual of America Phoenix, United StatesMutual of America Financial Group · Job Title: Help Desk Analyst · Location: Phoenix, AZ (Hybrid) · Who We Are: · At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation ...
-
IT Service Desk Analyst
2 weeks ago
Master Electronics Phoenix, United StatesTo be a family that uses our collective superpowers to do significant good. · Master Electronics is on the lookout for a problem-solving champion to bolster our Information Services team as an IT Service Desk Analyst in Phoenix, Arizona. This position will be a go-to hero for pro ...
-
Service Desk Analyst
2 weeks ago
GTN Technical Staffing Phoenix, United StatesJob Description · Job DescriptionSERVICE DESK ANALYST · POSITION SUMMARY · Overnight Shift (5pm - 2am) - Completely remote · 3 month contract to start (June 2024- Sept 2024) could be extended if there is demand. · 3 person team - needs to be self start there will not be much sup ...
-
Help Desk Analyst
3 weeks ago
Arkos Health Gilbert, United States**Our Organization**: · Welcome to Arkos Health We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative softwar ...
-
service desk analyst
1 week ago
Arizona Official Website of State of Arizona Arizona, United StatesJob Summary: · Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, c ...
Service Desk Analyst - Phoenix, United States - Universal Technical Institute
Description
Service Desk Analyst
Job Locations
US-AZ-Phoenix
ID
Type
Full-Time
Overview
Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to lead our team as the Service Desk Analyst
Position Overview:
As a Service Desk Analyst, you'll provide customer centric, first contact support for all user requests. Individuals will respond to support requests of software, hardware, telephony, and network related issues, and these requests are handled via phone, chat, and web portal tickets. In this role an analyst must identify and resolve issues with urgency. Less complex issues will typically be resolved immediately, while more complex incidents are escalated. Confidential data and highly regulated information is handled daily which requires integrity and accuracy in each interaction. The service desk strives to reduce service interruptions of impacted systems by working together to ensure UTI campuses are supported in a meaningful and timely manner.
Responsibilities
- Troubleshoots, diagnoses, researches, and resolves technical hardware, software, network, and telephonic issues within established Service Level Agreements.
Qualifications
Qualifications:
What We Offer:
About Us:
It's all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it's not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We're on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy