Retail Attendant Lead - Bloomington, United States - Great Wolf Resorts

Great Wolf Resorts Bloomington, United States

1 week ago

Description

** Retail Attendant Lead**

**Job Category****:** Retail **Requisition Number****:** RETAI017881 Showing 1 location **Job Details**

**Description**

At Great Wolf, the **Gift Shop Lead** is a key role to ensure the smooth operation of the retail outlet and overall positive experience for guests. The Gift Shop Lead is the expert for escalations, resolves guest issues, and communicates with management regarding operations and personnel.

**Essential Duties & Responsibilities**

Trains new employees and provides continued training for current employees

Handles customer escalations to ensure satisfactory resolution

Assists retail management with personnel related actions including: feedback, discipline, investigations, staffing, and scheduling

Audits register transactions and investigates/escalates discrepancies as necessary

Communicates with guests to assist in purchasing decisions

Provides outstanding customer service and engages in suggestive selling

Ensures the daily operation of the retail outlet adheres to operating procedure guidelines

Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing

Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting

Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service

Assists in other retail outlets as needed

Adherence to all standard operating procedures related to the role

**Basic Qualifications & Skills**

Some High School education or equivalent

Previous experience in retail environment and processing customer transactions

Flexibility regarding scheduling based on business demands

Experience utilizing basic math skills with ability to add, subtract multiply and divide

Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

Successful completion of a criminal background check and drug screen

**Desired Qualifications & Traits**

High School Diploma

Ability to multi-task and prioritize a variety of tasks with minimal direction

Previous experience with cash transactions and Point of Sale systems

Proven teamwork skills

Enthusiastic and energetic

**Physical Requirements**

Ability to lift up to 30 lbs.

Able to sit and/or stand for long periods of time

Able to bend, stretch, and twist

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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