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Mediabistro Chicago, United StatesAn AI-driven insurance firm revolutionising the industry with cutting-edge technology, is seeking a skilled Application Support Engineer to ensure seamless operation of their AI applications and cloud infrastructure, additionally providing end-user support and troubleshooting. · ...
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Support Engineer
Found in: beBee S2 US - 2 days ago
Selby Jennings Chicago, United States Full timeAn AI-driven insurance firm revolutionising the industry with cutting-edge technology, is seeking a skilled Application Support Engineer to ensure seamless operation of their AI applications and cloud infrastructure, additionally providing end-user support and troubleshooting. · ...
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Trade Support Engineer
Found in: One Red Cent US eFC C2 - 13 hours ago
Selby Jennings Chicago, United States Full timeOur team is partnered with a proprietary trading firm in Chicago that has been in business for decades. This firm leverages cutting edge technologies to trade equities and futures at a mid frequency rate. · This firm is seeking a Trade Support Engineer to join their team, playing ...
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Citrix Support engineer
Found in: Indeed US C2 - 3 days ago
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Systems Support Engineer
Found in: Appcast US C2 - 16 hours ago
Myticas Consulting Chicago, United StatesThe Myticas team is in search of Systems Support Engineers for a Managed Service Provider client of ours. The opportunity is Hypid-Remote onsite 2-3 days a week (Chicagoland area). This role will consist of reactive customer support through ownership of customer tickets created i ...
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Systems Support Engineer
Found in: Appcast US C2 - 18 hours ago
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Technical Support Engineer
Found in: Careerbuilder One Red US C2 - 9 hours ago
BBSI Chicago, IL, United States· Job Description: · Under direct supervision, performs a variety of routine support activities in the technical support function. · Duties and Responsibilities: · As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field ...
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System Support Engineer
Found in: Lensa US 4 C2 - 4 days ago
WiseTech Global Chicago, United StatesWiseTech Global is a world-leading software company building software for the global logistics industry. We are united in our mission to create breakthrough products that enable and empower those who own and operate the supply chains of the world. Our software products are relied ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 1 day ago
Fortinet Chicago, United StatesAs a Technical Support Engineer, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Engineering, QA and Security Research to provide direct technical web and telephone support to Fortinet Customers. ...
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Executive Support Engineer
Found in: Lensa US 4 C2 - 4 days ago
Selby Jennings Chicago, United StatesWe are seeking an experienced and skilled Executive Support Engineer to join an elite High Frequency Trading firm based in the heart of Chicago. As an integral member of this organisation, you will provide executive support for C-suite members while ensuring seamless functionalit ...
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Application Support Engineer
Found in: Lensa US 4 C2 - 2 days ago
Myticas Consulting Chicago, United StatesMyticas's direct client based out of Lake County, IL is currently seeking a Application Support Engineer for a hybrid contract position. · Top 3-5 skills, experience required for this position: · -Strong Communication skills · -App support- understood how apps run, servers, ne ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 18 hours ago
BBSI Chicago, United StatesJob Description: · Under direct supervision, performs a variety of routine support activities in the technical support function. · Duties and Responsibilities: · As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field ...
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Application Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
Money Fit by DRS Chicago, United StatesABOUT US Founded in 2014, we offer the industry's first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management wi ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 18 hours ago
Gong Chicago, United States Full timeGong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, unde ...
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Trade Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
Selby Jennings Chicago, United StatesOur team is partnered with a proprietary trading firm in Chicago that has been in business for decades. This firm leverages cutting edge technologies to trade equities and futures at a mid frequency rate. · This firm is seeking a Trade Support Engineer to join their team, playin ...
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Application Support Engineer
Found in: Lensa US 4 C2 - 2 days ago
Myticas Consulting Chicago, United StatesMyticas's direct client based out of Lake County, IL is currently seeking a Application Support Engineer for a hybrid contract position. · Top 3-5 skills, experience required for this position: · -Strong Communication skills · -App support- understood how apps run, servers, netw ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 2 days ago
Fortinet Chicago, United StatesAs a Technical Support Engineer, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Engineering, QA and Security Research to provide direct technical web and telephone support to Fortinet Customers. ...
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IT Deskside Support Engineer
Found in: Lensa US 4 C2 - 5 days ago
Thought storm Chicago, United StatesJob Description · Job Description · Need only locals who can work from client location 5 days a week. · Candidates need to be fully vaccinated as well · Role: IT Deskside Support Engineer · Location: Chicago IL, (100% Onsite) (Near Navy Pier) · Duration: 6 Months CTH · Rate: $3 ...
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Executive Support Engineer
Found in: Lensa US 4 C2 - 4 days ago
DRW Chicago, United StatesDRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own c ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
Workday Chicago, United StatesDepartment · Provost Globus Support · About the Department · Globus ) is a sustainable, non-profit business within The University of Chicago delivering solutions to the research community worldwide. Globus develops and provides critical services that support scientific research ...
Application Support Engineer - Chicago, United States - HERE
Description
What's the role?As an
Application Support Engineer
on our US Team, you ensure HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases.
You must possess customer orientation and excellent communication skills that enable you to effectively represent the Voice of the Customer internally while safeguarding HERE's business interest.
An ability to think strategically about business, product, and technical challenges as you help our customers leverage HERE services to solve their business problems is required.
You will be the go-to technical expert on HERE products and support software applications for customers.You will analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution.
This role provides L1/L2 support and it is responsible for P1/P2 escalations.
Another important aspect of the role, it is to provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.
Application Support Engineer
is a long term, relationship based, customer facing support role, working in a fast-moving environment that values customer empathy as well as technical proficiency.
3-5 years of experience with web services, cloud-based application programming and its associated infrastructure (APIs, RESTful APIs, SDKs, XML, JSON, JavaScript).
Strong problem-solving, data-driven, and analytical orientation with the ability to identify root cause of issues, corrective actions and report to customers and internal stakeholders.
Ability to manage multiple priorities within a fast-paced environment.
Outstanding interpersonal and communication (written/verbal) skills. Ability to dive into complex technical issues while keeping the big picture in mind.
Stay calm in stressful customer situations; act with a sense of urgency to respond and build customer trust.
Self-motivated and take responsibility for seeing tasks through to successful completion.
HERE is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Who are we?HERE Technologies is a location data and technology platform company.
We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.#J-18808-Ljbffr