Citrix Support engineer - Chicago, United States - Mindlance

    Mindlance
    Mindlance Chicago, United States

    3 weeks ago

    Mindlance background
    Full time
    Description
    *Title: Citrix Support Engineer

    *Location: Chicago, IL 60606**Duration: 10 Months**Majorly this is a support role**Top Skills:

    • Troubleshooting
    • IT Support
    • Citrix Engineer with strong customer support exp.
    • Microsoft office, Excel, power point
    • Cloud-AWS(Preferred)
    *Other Skills:

    • Excellent written and verbal communication skills
    • Must be an adaptable self-starter and work with minimal supervision
    • Must be able to juggle multiple projects and organize time effectively
    • Experience to support both physical and virtual end-user desktop environments
    • Excellent troubleshooting and problem-solving skills
    • Basic knowledge of Windows 10 & 11, PowerShell
    *Job Description:
    *Top 3 skill sets required for this role*: Windows Operating Systems, desktop support, understanding of Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams)

    *Overview*Client is growing rapidly, and we are looking for a Citrix engineer, who is a motivated, self-starter that can assist with our virtual desktop infrastructure. The ideal candidate will be proficient in supporting both physical and virtual end-user desktop environments through innovative solutions. Demonstrates a strong drive to take ownership of issues and see them through to resolution. Possesses a keen awareness of emerging technologies that align within our organization. Proactively identifies opportunities for streamlining processes, adding value, and elevating the overall end-user experience. This position requires being present at our corporate downtown Chicago office three days per week.

    *Essential Job Functions
    • Responsible for the installation, maintenance, configuration, security and integrity of computer operating systems and supporting software
    • Will engage in interactive collaboration with personnel at all organizational levels
    • Engage with customers by collaborating through phone, email, messaging, and video conferencing for developing innovative ideas.
    • Communicate effectively with customers as committed, impressing customers with the ability to deliver resolution or status according to that commitment
    • Analyze the experiences of a user and implement solutions that consistently improve user experience
    • Write scripts using PowerShell to automate tasks and extract information from the infrastructure
    • Build VDI images for general use
    • Build VDI images for specific teams and use cases
    • Migrate users to new platforms
    • Create Documentation for delivery
    *Knowledge
    • Excellent written and verbal communication skills
    • Must be an adaptable self-starter and work with minimal supervision
    • Must be able to juggle multiple projects and organize time effectively
    • Excellent troubleshooting and problem-solving skills
    • Must keep up to date on current technology trends
    *Skills and Abilities**Required:
    • Experience working with large-scale infrastructure environments
    • Basic understanding of scripting using PowerShell
    • Working knowledge of Windows 10 & 11
    • Basic understanding of Active Directory, Group Policy Objects, TCP/IP, DNS, Firewalls, etc.)
    • Proficient in Microsoft Excel, Word, and PowerPoint
    *Preferred:
    • Experience with Windows management tools such as SCCM and Workspace ONE
    • Experience with Service NOW incidents and requests
    • Working knowledge of certificate management process
    • Experience with tools such as Director, Citrix Studio, and Venafi
    • Familiarity with SysTrack or other monitoring tools
    *Experience** 5+ years of Citrix Virtual Apps or Desktop experience

    • Previous experience in a leadership role is a plus

    About Mindlance:


    Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years.

    We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.


    Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level.

    Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets.

    We take pride in being a strong driver of mindfulness and balance at workplace.


    EEO:
    "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."


    Job Types:
    Full-time, Contract


    Pay:
    $ $76.84 per hour

    Expected hours: 40 per week


    Benefits:

    • 401(k)
    • Health insurance

    Schedule:

    • Monday to Friday

    Work Location:
    In person