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    Systems Support Engineer - Chicago, United States - Myticas Consulting

    Myticas Consulting
    Myticas Consulting Chicago, United States

    5 days ago

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    Description

    The Myticas team is in search of Systems Support Engineers for a Managed Service Provider client of ours. The opportunity is Hypid-Remote onsite 2-3 days a week (Chicagoland area). This role will consist of reactive customer support through ownership of customer tickets created in the incident tracking system, as well as using systems administration tools and knowledge of customer environments to provide proactive services for our customers and meet their SLA with high Customer satisfaction.

    Responsibilities:

    • Manage a queue of incidents and requests related to compute platforms (virtualization, servers, storage, backup, and operating systems)
    • Use remote access tools to access systems at customer sites
    • Respond to incidents of varying priority and difficulty initiated by customers
    • Respond to alerts of varying priority and difficulty generated by monitoring systems
    • Complete simple to moderate requests and changes
    • Take part in a 1-week on-call rotation once every 6-8 weeks - Occasional work outside of business hours as required by customer
    • Occasional local on-site work as required by customers

    Requirements:

    • 2-5 years' experience with server and virtual environment design, configuration, and/or maintenance activities. Strong virtualization, storage, and server performance troubleshooting skills are required.
    • Experience in VMware technologies.
    • Experience in Hyper-V, OVM, Red Hat, or other virtualization technologies a plus.
    • Experience in Microsoft Windows Server technologies
    • Experience managing Microsoft Active Directory, Exchange, SQL, and SharePoint
    • Storage and SAN experience. EMC, NetApp, or Nimble storage experience preferred. Experience with iSCSI and Fiber Channel networking a plus
    • Experience with data backup technologies required
    • Experience deploying and managing anti-virus platforms
    • Experience deploying patches in a Microsoft Windows environment
    • Fundamental understanding of network routing, switching, and firewalls required
    • Experience implementing and/or executing on Disaster Recovery solutions desirable
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