- Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
- Master Gong product(s) and provide integration expertise for 3rd party solutions, including: telephony systems, web conferencing, Salesforce, and API usage.
- Build internal relationships and collaborate closely with Engineering to triage potential bugs, build test cases, identify workarounds and keep stakeholders informed every step of the way.
- This is a small team Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.
- Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools).
- Experienced Technical Support Engineer (2-4 years of experience) interested in going above and beyond for customers to create #ravingfans
- Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
- Previous B2B SaaS or enterprise software experience
- Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment
- Creative, resourceful, detail-oriented and well organized
- Proven track record of demonstrated ability to deep dive and find solutions
- Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
- Technical experience in one or more of the following is preferred: Salesforce Sales Cloud (1-2 years), API developer support, object oriented programming languages or other scripting languages.
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
-
Support Engineer
2 weeks ago
Snapsheet Chicago, United StatesAbout Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes. · Role Ove ...
-
Support Engineer
2 weeks ago
Snapsheet Chicago, United StatesJob Description · Job DescriptionAbout Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organi ...
-
Application Support Engineer
4 days ago
Insight Global Chicago, United StatesLocation: Chicago, IL · Duration: Full-Time Permanent · Pay Range: $110,000-$120,000 + bonus · Job Description: · This person will be responsible for supporting application changes utilizing the change management process. They will also assist in the execution of migrating appli ...
-
Application Support Engineer
4 days ago
Insight Global Chicago, United StatesRequired Experience: · 3-5 years of experience in an Application Support role · 1-3 years of financial industry experience · Experience supporting Identity Access Management tools and practices · Experience handling migration or implementation projects · Preferred Experience: ...
-
Field System Support Engineer
19 hours ago
EZCORP Chicago, United StatesWe are currently seeking a Field Systems Support Engineer. The Field Support Engineer will be responsible for supporting an assigned group of Ezcorp Pawn shop locations from both hardware and software including providing remote support to designated stores. This requires on-site ...
-
Technical Support Engineer
3 weeks ago
Moody Bible Institute Chicago, United StatesUnder the direct supervision of the Technical Support Manager, the Technical Support Engineer is responsible to help provide technical support for all local, online, and national radio operations. · Essential Functions · Reasonable accommodations may be made to enable individua ...
-
Systems Support Engineer
3 weeks ago
Keeper Security Chicago, United StatesKeeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position · Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 c ...
-
Technical Support Engineer
2 weeks ago
TEKsystems Chicago, United StatesJob Description · Job Description****Fully Remote**** Please read entire job description before applying · Top Skills: · 5+ years experience in Opera, Opera Cloud, or Simphony POS · Opera OPI or Oracle Cloud OPI preferred · Payment gateway deployment experience - FreedomPay prefe ...
-
Technical Support Engineer
2 weeks ago
Shirley Ryan AbilityLab Chicago, IL, United StatesBy joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curi ...
-
Production Support Engineer
3 weeks ago
Beyond Finance, Inc. Chicago, United States Full timeAt Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, ...
-
Production Support Engineer
1 week ago
Beyond Finance, Inc. Chicago, United StatesAt Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, ...
-
Infrastructure Support Engineer
3 weeks ago
Rush University Chicago, United StatesJob Description · Location: Chicago, IL · Hospital: RUSH University Medical Center · Department: IT Operations · Work Type: Full Time · Shift: Shift 1 · Summary: · Provide outstanding customer support for end-user computing environment. Demonstrates a working knowledge of best pr ...
-
Technical Support Engineer
7 hours ago
Gong Chicago, United StatesGong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, unde ...
-
Senior Support Engineer
2 weeks ago
Kin Insurance Chicago, United StatesThe world has changed. Why hasn't insurance? · Kin's mission is to reimagine home insurance · For Every New Normal. · While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our cust ...
-
Technical Support Engineer
1 week ago
Moody Bible Institute Chicago, United StatesUnder the direct supervision of the Technical Support Manager, the Technical Support Engineer is responsible to help provide technical support for all local, online, and national radio operations. · Essential Functions · Reasonable accommodations may be made to enable individua ...
-
Technical Support Engineer
3 weeks ago
IDEC Corporation Chicago, United StatesJob Description · Job DescriptionDescription:Job Description: · Under direct supervision, performs a variety of routine support activities in the technical support function. · Duties and Responsibilities: · As a technical liaison, is responsible for providing troubleshooting and ...
-
Senior IT Support Engineer
1 week ago
Box Chicago, United StatesWHAT IS BOX? · Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, coll ...
-
Customer Support Engineer
2 weeks ago
Desktop Metal Chicago, United StatesJob Description · Job DescriptionDesktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers and manufacture ...
-
Desktop support Engineer
3 weeks ago
AppLab Systems Inc Chicago, United StatesHi, · Hope you are doing good... · I am · Baiju · represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion. · Job Title: Desktop support ...
-
Support Engineer, FreeWheel
2 weeks ago
Comcast Chicago, United StatesFreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and s ...
Technical Support Engineer - Chicago, United States - Gong
Description
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit
As a Technical Support Engineer, you'll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Engineers are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term. We are seeking someone located near our Chicago hub.
RESPONSIBILITIES
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit for more details.
#LI-AM1