- Be the primary point of contact for our external customers
- Handle both internal and external support tickets learning the business so you can triage and direct tickets to the appropriate development team
- Vendor software application installation and trouble-shooting
- Local and remote helpdesk support, resolving problems to the end user's satisfaction
- Monitoring and responding quickly and effectively to requests
- Documenting internal procedures
- Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires
- Commuting to the office 1-2 days a week
- 3+ years of support-related experience
- Strong analytical aptitude for problem-solving skills
- Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
- API Troubleshooting experience
- Ability to work independently, manage time, and organize and complete work based on priority
- Interested in learning from other professionals and growing their skills
- Previous technical experience or internships a plus
- Excellent written and oral communication skills
- Willingness to learn and adapt
- Experience using Zendesk and Jira
- Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
- Operational background is a plus
- Strong time management skills and can effectively prioritize
- Proven examples of your ability to project confidence and helpfulness to colleagues and/or external clients
- Medical, dental and vision insurance through Blue Cross Blue Shield
- Unlimited PTO and flexible scheduling
- 4% 401k match program
- Monthly internet stipend
- Employee Assistance Program: offers 6 visits with trained counselors per life incident
- Yearly in-person events including our annual Summit and Roadshows
- Computer and equipment provided
- Snapsheet SWAG and mailers
-
IT Support Engineer
5 days ago
Maxonic Chicago, United StatesMaxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for an IT Support Engineer. · Job Description: · Job Title: IT Support Engineer · Job Type: Contract · Job Location: Chicago, IL · Work Schedule: Onsite 5 days a ...
-
IT Support Engineer
2 days ago
Maxonic Chicago, United StatesMaxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for an · IT Support Engineer . · Job Description: · Job Title: · IT Support Engineer · Job Type: · Contract · Job Location: · Chicago, IL · Work Schedule: ...
-
Support Engineer
1 week ago
Snapsheet Chicago, United StatesAbout Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes. · Role Ove ...
-
Support Engineer
2 weeks ago
Selby Jennings Chicago, United StatesAn AI-driven insurance firm revolutionising the industry with cutting-edge technology, is seeking a skilled Application Support Engineer to ensure seamless operation of their AI applications and cloud infrastructure, additionally providing end-user support and troubleshooting. · ...
-
Support Engineer,
6 days ago
Crossover for Work Chicago, United StatesCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Have you got what it takes? · Are you a tech-savvy problem solver with a passion for revolutionizing education through AI? ...
-
Support Engineer
2 weeks ago
Selby Jennings Chicago, United States Full timeAn AI-driven insurance firm revolutionising the industry with cutting-edge technology, is seeking a skilled Application Support Engineer to ensure seamless operation of their AI applications and cloud infrastructure, additionally providing end-user support and troubleshooting. · ...
-
Support Engineer
1 week ago
Snapsheet Chicago, United States Full timeAbout Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes. · Role Over ...
-
Systems Support Engineer
3 weeks ago
Keeper Security, Inc. Chicago, United StatesKeeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position · Keeper's applications have millions of people around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain v ...
-
Technical Support Engineer
1 week ago
DV Trading LLC Chicago, United StatesWe're looking for experienced & driven Technical Support/Service Desk Engineers to join us onsite at our Global HQ in Chicago [This role is named "Client Platforms Engineer" internally} · About Us: · Founded more than 15 years ago and headquartered in Chicago, the DV Group of fin ...
-
Application Support Engineer
3 weeks ago
HERE Chicago, United StatesThis job was posted by : For more information, please see: What\'s the role? · As an Application Support Engineer on our US Team, you ensure HERE\'s customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. You will ...
-
Systems Support Engineer
2 weeks ago
Keeper Security Chicago, United StatesKeeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position · Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 c ...
-
Deskside Support Engineer
2 weeks ago
Diverse Lynx Chicago, United StatesJob Title: Deskside Support Engineer · Work Location: Chicago, IL · Job Type: Fulltime · Job Description: · 1. Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions. · 2. Creating and tracking incidents via service n ...
-
Technical Support Engineer
2 weeks ago
Gong Chicago, United StatesGong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, unde ...
-
Trade Support Engineer
2 weeks ago
Selby Jennings Chicago, IL, United States Full timeOur team is partnered with a proprietary trading firm in Chicago that has been in business for decades. This firm leverages cutting edge technologies to trade equities and futures at a mid frequency rate. · This firm is seeking a Trade Support Engineer to join their team, playing ...
-
Production Support Engineer
4 days ago
Beyond Finance, Inc. Chicago, United StatesAt Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, ...
-
Technical Support Engineer
3 weeks ago
Continuum Applied Technology, Inc. Chicago, United StatesOverview · CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufa ...
-
Technical Support Engineer
4 weeks ago
BBSI Chicago, IL, United States· Job Description: · Under direct supervision, performs a variety of routine support activities in the technical support function. · Duties and Responsibilities: · As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field ...
-
Deskside Support Engineer
4 weeks ago
Diverse Lynx Chicago, United StatesJob Title: Deskside Support Engineer · Work Location: Chicago, IL · Job Type: Fulltime · Job Description: · 1. Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions. · 2. Creating and tracking incidents via service n ...
-
Application Support Engineer
2 weeks ago
Patterned Learning AI Chicago, United StatesJob Description · Application Support Engineer- Remote Job, 1+ Year Experience · Annual Income: $60K - $65K, Onsite · A valid work permit is necessary in the US/Canada · About us: Patterned Learning is a platform that aims to help developers code faster and more efficiently. ...
-
Technical Support Engineer
2 weeks ago
Fortinet Chicago, United StatesAs a Technical Support Engineer, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Engineering, QA and Security Research to provide direct technical web and telephone support to Fortinet Customers. ...
Support Engineer - Chicago, United States - Snapsheet
Description
Job Description
Job DescriptionAbout Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes.
Role Overview: As a Support Engineer, you understand that as a high-growth tech company we stay cutting-edge by keeping our systems, technology, and processes quick, secure, reliable and you have the skillset to do just that. Additionally, you are naturally curious and always looking for ways to drive efficiency across an organization. You see a manual process and immediately find yourself looking for ways to automate it. As a Support Engineer, you are a problem solver and genuinely like solving issues side by side with our external/internal customers' computer systems, software, hardware, etc.
The Support Engineer will work collaboratively with our Senior IT Manager and put your skills in, communication, helpdesk, hardware and software to work in building the best possible solutions that will help Snapsheet continue its rapid growth today and in the future.
Note: You must be located in the Chicago area to be eligible for this position. We are unable to sponsor applicants for work visas for this role at this time.
Support Engineer responsibilities include:Snapsheet's Benefits:
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations due to a disability, please let us know by emailing
Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
#LI-Hybrid
#BI-Hybrid
Snapsheet is an equal opportunity employer.
Powered by JazzHR
Eh5sKeOEMT