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    Technical Support Engineer - Chicago, United States - DV Trading LLC

    DV Trading LLC
    DV Trading LLC Chicago, United States

    4 weeks ago

    Default job background
    Accounting / Finance
    Description

    We're in search of experienced and motivated Technical Support/Service Desk Engineers to join us at our Global HQ in Chicago [This position is internally known as 'Client Platforms Engineer']

    About Us:

    Established over 15 years ago and based in Chicago, the DV Group of financial services companies has expanded to over 350 team members across North America and Europe. Following its independence from a large brokerage firm in 2016, DV Trading has grown rapidly as a proprietary trading firm utilizing unique trading strategies and risk management techniques. The DV group now encompasses multiple affiliates including broker dealers, a cryptocurrency market making firm, and an investment adviser.

    We are dedicated to investing in exceptional individuals, empowering them to achieve their goals, and have a positive impact on our organization. By engaging a diverse range of talented individuals from various backgrounds, we gain a competitive edge that fuels our success.

    Overview:

    We are on the lookout for a highly motivated and customer-focused Client Platforms Engineer to join our dynamic IT support team. In this role, you will be responsible for delivering exceptional technical support and assistance to DV Trading's end-users, ensuring smooth IT service operations and providing top-notch customer service.

    Responsibilities:

    • First Point of Contact: Serve as the initial point of contact for IT-related issues and requests from end-users via various channels.
    • Technical Troubleshooting: Identify and resolve hardware, software, and application problems promptly.
    • Incident Management: Follow established procedures for timely resolution of technical issues and keep end-users informed.
    • Request Fulfillment: Manage routine service requests efficiently.
    • Documentation: Maintain accurate records of interactions and create knowledge base articles.
    • IT Asset Management: Assist in managing IT assets including inventory and software licenses.
    • Continuous Improvement: Engage in ongoing training to enhance technical skills and propose process improvements.
    • Customer Service: Provide exceptional customer service and demonstrate strong interpersonal skills.
    • Communication: Effectively communicate with technical and non-technical stakeholders.
    • Team Collaboration: Collaborate with other IT teams to resolve technical issues and ensure project coordination.

    Requirements:

    • Proven experience in a Service Desk Engineer or similar role.
    • Solid understanding of IT fundamentals including operating systems and networking concepts.
    • Familiarity with service desk ticketing systems and incident management.
    • Strong problem-solving and analytical skills.
    • Excellent communication and interpersonal skills with a customer-oriented approach.
    • Ability to work well under pressure and manage multiple tasks.
    • Willingness to participate in on-call rotation for 24/7 coverage.

    DV does not accept unsolicited resumes from search firms. Only search firms with valid agreements should submit resumes. DV is an equal opportunity employer committed to creating an inclusive environment.

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