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    Technical Support Engineer - Chicago, IL, United States - BBSI

    BBSI
    BBSI Chicago, IL, United States

    2 weeks ago

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    Description


    Job Description:

    Under direct supervision, performs a variety of routine support activities in the technical support function.

    Duties and Responsibilities:

    • As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.
    • Assesses and responds to situations where standard procedures have failed in isolating or fixing problem equipment or software.
    • May report design, reliability, and maintenance problems to engineering.
    • This entry-level position requires knowledge of company product lines and troubleshooting methods.
    • May assist Sales Manager, and dealers in price quotes, technical questions, and product demonstrations.
    • Coordinates with Sales, Material Control, and Q.C. on customer queries.
    • Collects background data (cost, order history, etc.) to assist in large order negotiations.
    • Maintains competitive literature and pricing files for ready reference. Write application notes.
    • Assist with touchscreen product return testing and analysis.

    Qualifications

    • 3+ years' of technical support experience
    • Electrical or Mechanical Engineering background
    • Customer service oriented
    • Strong written and verbal and troubleshooting skills

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