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    Infrastructure Support Engineer - Chicago, United States - Rush University

    Rush University
    Rush University Chicago, United States

    3 weeks ago

    Default job background
    Description
    Job Description


    Location:
    Chicago, IL


    Hospital:
    RUSH University Medical Center


    Department:
    IT Operations


    Work Type:
    Full Time


    Shift:
    Shift 1


    Summary:
    Provide outstanding customer support for end-user computing environment.

    Demonstrates a working knowledge of best practices and follows documented processes and procedures in facilitation of service recovery, refresh, maintenance, moves and various other project related activities.

    Effectively interacts in collaboration with immediate team, vendors, customers and all levels of Information Service staff. Utilizes incident, project management systems to document and record all activities associated with client requests and incidents. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.


    Responsibilities:

    • Provides customer support and incident remediation both on and off-site as well as remote access· Effectively coordinates support tasks and activities in accordance with customer's schedule· Documents said support via IS Support incident tracking system· Order Warranty and Non-Warrantee parts in compliance with vendor agreement· Demonstrates a sense of urgency and knows when to escalate 3rd-level incidents, following appropriate processes and procedures· Contributes standard formatted documentation to knowledgebase· ON-Call rotation for 24/7 Operations· Assists with Level-1 Help Desk operations, and other Information Services teams with tasks and maintenance when needed· Maintains required and personal training and development plans· Perform other responsibilities as needed

    Required Job Qualifications:

    • Undergraduate degree in a technical field and one of the following; MCSE, A+, and Network+ Certification experience with both technical and customer service interactions required.
    • 3 years of computer-related work experience is required
    • Comprehensive knowledge of PC operating systems, printing, networking and application support
    • Ability to work some nights and weekends and on call as required
    • Excellent problem-solving skills
    • Strong written and oral communications skills, and ability to demonstrate outstanding customer service
    • Experience using ticket tracking systems
    • Extensive knowledge and application of IT concepts, procedures and methodologies
    • Self-motivated, goal oriented and to work independently
    • Ability to adapt in a changing service environment
    • Positive can-do attitude and willingness to perform routine and repetitive tasks
    • Provide remote site support when needed
    • Provide Project Management on supported Departmental Information Service initiatives
    Rush is an equal opportunity employer.

    We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Position Infrastructure Support Engineer


    Location US:
    IL:Chicago

    Req ID 7794
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