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    Customer Service Admin - Ontario, United States - CG Staffing Solutions

    CG Staffing Solutions
    CG Staffing Solutions Ontario, United States

    2 weeks ago

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    Description

    Job Description

    As a Customer Service Representative you will act as a liaison, provide quote information, answer questions, prioritize quotes, and resolve any customer needs with accuracy and efficiency.
    • Responsibilities:
    • Manage large amounts of incoming phone calls and emails.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid, and complete information by using the right methods/tools.
    • Keep records of customer interactions, process customer accounts, and file documents.
    • Follow communication procedures, guidelines and policies.
    • Go the extra mile to engage customers.
    • Creating Quotes and tracking them.
    • Filing paperwork and maintaining accurate records of transactions and other documents.
    • Scheduling Equipment to ensure timely delivery of products to customers.
    • Providing customer support by answering phone calls and emails regarding order status, tracking, quotes on products, and any other questions customers may have.
    • Quoting and providing pricing information to customers as needed.
    • Various other administrative tasks as necessary.
    • Requirements and Skills:
    • Proven customer support experience
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of situations and individuals
    • Good problem-solving skills and focus on quality
    • Knowledge of Microsoft Office (Word, Outlook, Excel)
    • Composure in challenging situations
    • Excellent communication and presentation skills
    • Ability to prioritize and manage time effectively.
    • High school diploma
    • MUST BE BILINGUAL - Spanish
    • Preferred - construction and safety background
    Company Description
    Great working environment.
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