Customer Service/ Admin Order Processing Agent - South El Monte, United States - Auto Parts Prime

Auto Parts Prime

Verified Company

South El Monte, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are currently looking for an agent to fill a full-time position in our business department as a Customer Service Agent in the Order Processing department.

You will be part of a group dedicated to protecting our customers, the integrity of our platforms and most importantly, providing excellent customer service.

You will work closely with other members of the team to continuously improve internal processes and help prevent future fraudulent transactions.

Responsibilities and Duties

Review all orders by following our standard procedure and utilizing fraud tools on a daily basis in a timely manner to identify valid and fraudulent transactions.
Maintain or exceed minimum review volume expectations with mínimal errors, complaints, fraud alerts, or chargebacks.
Answer customer inquiries regarding their orders and assist customers by explaining the process and next steps to follow with professionalism, knowledge, and enthusiasm.
Ensure the integrity of our online customers and minimize fraud loss by communication with customers, and/or partnership with banks.
Data Entry and additional office duties as needed.

Desired Characteristics/Skills

Highly confidant, goal and detail oriented and communication skills.
Ability to think analytically, logically, and the ability to handle multiple tasks
Must be able to maintain confidentiality and have demonstrated integrity working with private information
Ability to work independently and in a team environment while managing time effectively
Dependable, goal oriented, energetic individual who enjoys working, and helping people
Must be highly reliable, honest, organized, and focused to maximize problem solving
Able to multitask with strong attention to detail
Computer proficiency with MS and Google sheets
Phone Etiquette is a must to listen and empathize with the customers and offer solutions.

Job Requirements:

High School Diploma
1 year Phone Customer Service related experience
1 year Office related experience
Fraud Prevention related experience (Desired, not required)

Benefits:

(After introductory period)

Health(Fully Paid HMO)
Vision/Dental benefits
Paid Time Off/Sick Time
Holiday Pay
Performancebased bonuses

CalSavers

Retirement Plan
Competitive compensation (DOE)
Opportunity for growth

About Us

Auto Parts Prime Inc is one of the fastest-growing e-commerce company in the automotive industry, and we've helped millions of people worldwide with car parts when their car breaks down, solved their concern on products and orders, and we are ready to explore more in the market.

We are looking for you to join us and grow with us.

We offer more than just a job - it's an opportunity to jump-start your career with one of the fastest-growing companies.

We offer very comprehensive (and affordable) health insurance, paid vacation and holidays and many other excellent benefits to keep you and your family happy and healthy No need to buy a whole new wardrobe - wear your jeans to work You will be working in a very friendly environment and complete training on customer service and returns will be provided.

This is an exciting beginning of a great career for the right person because you will have the opportunity to grow with great benefits provided by us.

We look forward to hearing from you.

Pay:
$ $19.50 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Health insurance
Onthejob training
Paid time off
Vision insurance

Experience level:

1 year

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Work setting:

Inperson
Office

Education:

High school or equivalent (required)

Experience:

- office related: 1 year (preferred)
- online fraud prevention: 1 year (preferred)
- phone related customer service: 1 year (preferred)

Language: