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    Veterinary Customer Service Representative - Sims, United States - Vets Pets

    Vets Pets
    Vets Pets Sims, United States

    4 days ago

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    Description

    Job Description

    Job Description

    Points East Veterinary Specialty Hospital offers board-certified veterinary surgery and emergency services to the beloved pets of the area. The hospital also provides diagnostic ultrasounds with a board-certified review.

    With the most up-to-date diagnostic techniques, advanced treatment plans, and 24-hour nursing care, our pets can receive optimal care right here in North Carolina.

    Veterinary Customer Service Representative Responsibilities

    Following safety procedures

    · Greeting and interacting with clients in a friendly, professional, and efficient manner

    · Keeping clients informed of wait times

    · Comforting and reassuring clients in times of duress

    · Receiving and managing incoming calls on a multi-line phone system

    · Reviewing estimates and clarifying payment options, including processing payments

    · Balancing the cash drawer/keeping the daily report up to date

    · Obtaining client written documentation, including consent forms

    · Assisting the triage process by escalating client emergencies

    · Relaying basic medical information to clients as directed by a veterinarian or technician

    · Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot

    · Previous veterinary experience is strongly preferred. A strong customer service approach and a positive attitude are essential. The environment is fast-paced and requires frequent movement throughout the clinic. If this opportunity sounds like a great fit for you, please apply today

    Requirements and Qualifications

    · High school diploma or GED

    · Experience providing animal care preferred

    · Must be compassionate for animals and self-motivated with a positive attitude

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