Patient Services Representative - Farmington, United States - Center For Advanced Reproductive Services Pc
Description
Center For Advanced Reproductive Services
Position:
Patient Services Representative [PSR] - Front Desk
Responsible To:
Immediate Supervisor:
Practice Manager/Assistant Practice Manager
Position Description:
This mature, professional individual is the first patient contact at the front desk.
The PSR greets patients, signs patients in; acts as triage/receptionist for incoming patients and telephone calls; schedules patient appointments for new and established patients; obtains/ processes billing/insurance information.
Through strong organizations skills this role also provides administrative support to our clinical team and assures availability of medical records; prepares a variety of requests for patient diagnostic testing; may transport specimens; receives/records tests results, notifies physicians of test results; may stock work areas; may order supplies and manage inventory; works on special projects; may perform secretarial duties; keeps records and files; prepares reports/correspondence; performs other related duties as required.
Major duties [include but not limited to]:
- Meets and greets patients with a warm, friendly welcome and professional manner
- Registers patients upon arrival which includes: confirming demographic information; obtains insurance information for patient and partner (if applicable); enters information in Athena and Resource as well as Engaged MD
- Exits patient upon completion of appointment; collect copays or balances, schedules next appointment if indicated and completes charge entry processes
- Answers and triages phone calls in a timely and professional manner
- Maintains a strong rapport and open lines of communication with Virtual Assistants in the NP intake process.
- Seeks assistance from clinical and administrative team leadership to support provision of care and patient satisfaction
- Monitors physician schedules for accuracy according to the established template created in Athena, confirms pending appointments and evaluates cancelled or no shows (abandoned) appointments
- Daily clinical prep: understands and supports the clinical team needs, prints daily encounters, attaches paperwork required for morning monitoring; prepares encounter forms and required paperwork for new and returning patients
- Responsible to cover the Medical Records position for absences, vacations or any other requested time off. Travel may be required
- Comprehends the principles of CARS administrative operations manual as well as complete knowledge of any scheduling protocols in the "how to" manual.
- Maintains clinic reception area and monitor patient flow
- Understands the requirements associated with HIPAA and Confidentiality for all patients
Knowledge, Skills and Abilities:
- Outstanding customer services skills
- Committed to maintaining high quality patient care and supports the goal of a positive patient experience
- Knowledge of the principles and practices of physician/clinical office management
- Knowledge of medical terminology
- Obtain insurance precertifications
- Perform clinic/IUI related charge entry
- Outstanding interpersonal skills as well as strong oral and written communication skills
- Ability to operate standard office equipment
- Ability to multitask, manage and prioritize workflow
- Strong organizational skills and detail oriented
- Computer experience including electronic medical record
- Data entry and scanning
- Demonstrate the ability to function successfully in a busy team environment
- Support mission and vision of CARS
Required Qualifications:
- Demonstrated experience with outstanding customer services skills
- 12 years physician office experience in welcoming patients, check in/checkout process and overall clinic preparation/support
- Strong administrative experience such as word processing and data base management (ie, Outlook, Microsoft Word, Excel,)
- Education and training experience that could reasonably be expected to provide the knowledge, skills and abilities listed above
Preferred Qualifications:
- Customer service training/experience
- Infertility physician office experience
- Ob/Gyn physician office experience
- Passion for Women's health/fertility
- Specific computer program knowledge (ie, Athena, RESource or other EMR)
- Understanding the process of physician office billing (receiving the encounter to the charge entry and ICD10/CPT coding)
Schedule:
CARS main office in Farmington is open seven days per week during active cycle rotation (with the exception of legal holidays as determined by CARS).
- Friday based on specific clinical hours.
Employees must be flexible to work in all CARS locat
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