Customer Service Representative - Sterling, United States - Dana Incorporated

Dana Incorporated

Verified Company

Sterling, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains.

Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Job Purpose:

Position Overview:

Job Duties and Responsibilities:

Essential Duties and Responsibilities:

Act as a liaison, providing product/services information, answering questions, and resolving emerging problems that our customer accounts might face with accuracy and efficiency.
Perform accurate customer order entry, communicating delivery and terms, stock checks, order changes and expedites, return authorizations
Work closely with outside sales representatives to provide best possible service to customers, including inventory analysis and on time delivery.
Develop a strong working relationship with the customer contacts and internal teams.
Ability to adapt/respond to different types of personalities in a positive and engaging fashion
Excellent communication, computer, and presentation skills. Verbal and Written

Qualification/Competencies/Position Requirements:

Proficient in Microsoft Office (word, excel, outlook) preferred
Ability to multitask, prioritize, and manage time effectively in a fastpaced environment.

Education and Experience:

Minimum of a High School Diploma/GED
College degree in a technical discipline preferred
Experience in customer relations, customer service, purchase order entry and logistics preferred.
Proven Customer Support experience

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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