Customer Service Representative - Sterling, United States - kmG Hauling, Inc.

Description

SUMMARY
kmG Hauling, Inc is one of the leading waste removal and recycling collection companies in the Washington Metropolitan area.

We are looking for someone who is energetic, a self starter, and a strong commitment to providing top level service to join our Customer Service team.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Process supervisor and driver ticket requests.
• Maintain and submit departmental reports.
• Conduct GPS Research.
• Maintain all information and ensure it is completed and recorded accurately.
• Initiate and monitor customer problems for resolution.
• Ability to work required shifts across all hours of operation.
• Follow up on customer issues/concerns within established response turnaround times.
• Promote continuous improvement atmosphere.
• Support other program areas as required.

QUALIFICATIONS

• Computer proficiency required
• Previous customer facing experience required
• Excellent written and verbal communication skills.
• Written and verbal fluency in Spanish.
• Excellent organizational skills and attention to detail.
• Strong problem solving skills with a genuine desire to go above and beyond for the customer.
• Demonstrated patience and professionalism in assisting customers.
• Good attendance record and adherence to schedule is essential.
• Ability to be a team player and/or work independently.
• Ability to take initiative and be proactive.
• Ability to work flexible hours including holidays, varied shifts and overtime as needed.

WORK / PHYSICAL REQUIREMENTS

• Experience in a fast pace environment.
• Knowledge of waste management industry a plus.

WE OFFER:

• Starting salary: $17/hr
• Healthcare: Eligible after 90 days
• 401K

Retirement Plan:
Eligible after 1 year

• Vacation: 5 days eligible after 1 year
• PTO (Sick Days): 3 days, eligible after 90 days

Pay:
$ $20.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson

Work Location:
In person