- IPDVS System Maintenance: Perform routine maintenance tasks on IPDVS systems, including hardware and software upgrades, system configurations, and firmware updates.
- Troubleshooting: Diagnose and resolve issues with IPDVS systems, both hardware and software-related, ensuring minimal downtime and optimal system performance.
- On-Site Support: Respond to service requests and inquiries from school staff regarding IPDVS systems, providing timely assistance and addressing technical concerns.
- Security Monitoring: Monitor IPDVS systems to detect any security breaches, suspicious activities, or policy violations. Respond promptly to security incidents and coordinate with appropriate personnel.
- Egress Understanding: Have a comprehensive understanding of egress (the process of exiting a building or location) and the security protocols associated with it. Ensure that IPDVS systems are positioned and configured to support effective egress in case of emergencies.
- Documentation: Maintain accurate records of system configurations, maintenance activities, and troubleshooting procedures. Prepare detailed reports on system performance, incidents, and any necessary recommendations for system improvements.
- Training and Education: Conduct training sessions for school staff on IPDVS system usage, security protocols, and egress procedures, promoting a safe and secure environment.
- Collaboration: Collaborate with other team members, including senior technicians and project managers, to ensure seamless system integration, consistent practices, and efficient workflow.
- Stay Updated: Stay abreast of industry trends, new technologies, and best practices related to IPDVS systems, egress protocols, and security standards. Continuously expand knowledge and skills through self-learning and professional development opportunities.
- High school diploma or equivalent; additional technical certifications or relevant coursework is a plus.
- Prior experience working with IPDVS systems or similar video surveillance systems is preferred.
- Strong understanding of network fundamentals and IP-based technologies.
- Familiarity with hardware components, including cameras, NVRs (Network Video Recorders), and switches.
- Proficient in troubleshooting and resolving technical issues.
- Knowledge of egress protocols and security procedures in educational environments.
- Excellent communication and interpersonal skills to provide effective on-site support and training.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Flexibility to adapt to changing schedules and travel to different school locations as needed.
- Valid driver's license and reliable transportation.
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