Field Service Technician - New York, United States - Stryker Corporation
Description
Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
What You Will Do:
A Field Service Technician will spend the majority of their time in four key areas:
- Traveling between hospitals based on assignment of service requests.
- Troubleshooting and resolving customer and product issues.
- Building positive relationships with Stryker customers
- Documenting service results in order to maintain accurate quality records.
Who We Want:
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Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
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Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
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Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
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Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
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Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.***
Knowledge & Skill Requirements:
- Willing to work overtime and overnight per the customer's specified need.
- Strong interpersonal and communication skills.
- Ability to work independently in a fastpaced environment and often stressful working conditions.
- Highly organized and able to prioritize tasks.
- Special attention to details.
- Ability to present ideas and results in logical manner.
- Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
- Must be selfmotivated, selfreliant and able to work with little supervision.
- Must have an outstanding driving record.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
- Ability to exert up to 75lbs of force occasionally and/or upto 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
- Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
- Proficient in Microsoft Office Applications.
- Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
- Excellent teamwork, coordination and collaboration skills.
Conduct & Compliance:
- Abide by and support the policies set forth in the Stryker Code of Conduct.
- Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker.
- Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker's high ethical standards.
- Report and violations of these policies and procedures to Stryker management or in the manner outlined in Stryker's Ethics Hotline Policy.
Supervisory Responsibilities**:
No
Blood Borne Pathogen Category A Position:Yes
Qualifications/Work Experience
- Minimum of 3 years technical service or equivalent experience.
- Biomedical equipment maintenance, repair and installation experience preferred.
- Proficient with Microsoft Office (computer software) and adaptability to learn company software.
- Must be able to explain and generate detailed guidelines and procedures.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
- Valid driver's license with good driving record.
Education/Special Training Required
- High School Diploma or GED required.
- University or formal technical training preferred.
$32-45 per hour plus bonus eligible + benefits.
About Stryker:
Our benefits:
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and shortterm disability insurance.
About Stryker
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