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IT Project Manager with P&C Insurance - New York, United States - iCST
Description
Location:New York (Remote - Eastern Time); Resource can visit office for meeting with business on request basis.
Should be strong in below areas -
Strong in IT PM/Product Owner Activities
Insurance P&C Experience
Good to have Mitratech - TeamConnect product experience
We are seeking an experienced IT Manager with P&C Insurance IT background.
The IT Manager will lead a team responsible for supporting a capital investment project with the objective of implementing a new Legal Tracker system for Claims Operations and Legal departments. This project is heavily focused on API integrations and data exchange across multiple systems. The candidate will lead an Agile-structured, multi-workstream team made up of Vendor and IT development teams. This candidate must have exceptional management, strategic thinking and communication skills to drive this complex initiative from inception through to completion. The role will work closely with stakeholders, internal support teams, and vendor partners to gather product requirements, prioritize work efforts, manage risk/issues, and drive the overall delivery of the product work stream. This is a high visibility role that involves being the point of coordination and escalation for customer, and requires a skilled Project Manager who is hands-on, leads by example and provides exceptional service.
Key Responsibilities
Product Support
Collaborate with the Vendor partner and each workstream lead to create a consolidated project plan
Partner with Stakeholders to understand the business roadmap, and then ensure that roadmap stays in alignment with the consolidated project plan
Own and manage the scope and timeline of the overall consolidated project plan, monitoring progress of each workstream and critical path. Partner with each workstream lead to resolve blockers or impediments that may jeopardize the overall delivery
Work with the Vendor Project Manager to understand the product backlog and ensure it is prioritized and refined, and that the development workstreams are kept informed of the latest status.
Establish KPIs to monitor, measure, and report on software quality and delivery performance. Utilize KPI performance to identify opportunities for improvement
Plan, schedule and communicate release plans and set expectations for delivery of new capabilities, features, and functionalities.
Actively manage issues, risks and dependencies for assigned project/program in order to meet objectives/deliverables, escalate appropriately
Provide vision and direction to the team and stakeholders throughout the product life cycle, ensuring alignment with business objectives
Vendor Relationship
Partner with 3rd Party Solution Providers and Vendors to ensure delivery objectives and organizational priorities are known, understood, and met. Maintain relationships to ensure issues are quickly identified, analyzed and remediated to avoid adverse impact to business partners.
Review and approve technical specifications from vendors, review with internal parties to ensure understanding and agreement. Resolve any issues/ concerns prior to obtaining signoff.
Maintain collaborative and proactive relationships with vendor account managers. Define and execute strategic roadmaps for continuous improvement to the support model.
Stay abreast of new features/functionality of the current system
Provide weekly, quarterly and annual status reports to management and Product Management Office
Communicate with key stakeholders to ensure development goals and priorities are clear and aligned with business objectives
Lead/participate in agile/scrum activities such as sprint planning, daily standups, demos and retrospectives as needed for internal development
Assist the Scrum Master with mitigating impediments impacting successful completion of a sprint
Leadership & Communication
Effectively communicate problems and resolutions verbally and in writing with all levels, from team members, business users, management and external vendors
Ensure that all internal and external customer interactions are handled professionally by maintaining the highest level of service, follow-through and consistently keeping commitments
Lead and provide direct oversight for a team of highly responsive professionals with a strong focus on client satisfaction
Instill an inclusive team culture and empower, challenge and coach team members
Coordinate and interact with IT Peers to ensure project-level impact points and dependencies are known and managed
Skills/Experience Required:
BS/BA degree in IT, Business Administration, Information Management, or related field preferred.
5+ years of relevant experience or equivalent as a Technology / Delivery Project Manager
Demonstrated knowledge of COTS/Package Product development and implementation
Demonstrated knowledge of data-driven projects, API integrations, Data Warehouse
Demonstrated knowledge of industry-wide development software, frameworks and processes, development methodologies (Agile, Waterfall, etc.) and best practices
Excellent relationship management, verbal, and written presentation/communication, and leadership/influence skills required.
Excellent analytical, planning, and organizational skills with ability to manage multiple priorities in a fast-paced, professional environment.
Strategic, tactical, and critical thinking expertise; ability to break down complex problems and formulate executable project plans
Excellent Competency in product owner tools and basic office programs (MS Office suite, MS Project, MS Azure DevOps, Jira)
Good to have Mitratech - TeamConnect product experience