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    Account Manager - Los Angeles, United States - UOVO

    UOVO
    UOVO Los Angeles, United States

    3 weeks ago

    Default job background
    Description

    Department:
    Account Management


    Employment Type:
    Full Time


    Location:
    Los Angeles, CA


    Reporting To:
    Head of Account Management

    Compensation:
    $80,000 - $90,000 / year

    Description


    UOVO, the premier storage and services provider for art, fashion, and cultural artifacts, seeks an experienced Account Manager to join its dynamic and growing team.

    UOVO seeks to hire a dynamic and talented Account Manager to join our team of specialists.

    The Account Manager is responsible for developing and maintaining strong customer relationships with principal clients to provide solutions and support for art services requests.

    The position will require a high level of customer service and satisfaction with an opportunity to advance and cultivate client accounts and complex project management.

    The ideal candidate will have strong client services, client development, and project management experience, including international shipping, along with a proactive, positive attitude.

    The candidate must be comfortable multitasking in a fluid environment and maintain a keen attention to detail that supports client needs.

    Core Responsibilities

    Serve as a primary point of contact for client requests and inquiries.

    Manage complex projects on behalf of clients, incorporating various team members and stakeholders to effectively and efficiently accomplish the work.

    Manage international shipping requests, including import and export documentation and coordination, including supporting other Account Managers nationally in these specific freight forwarding requests
    Collaborate with select team of Account Managers to manage international shipments and process management holistically across the company for increased efficiency and profitability
    Create and coordinate services job requests and corresponding estimates.

    Foster client development and relationships to help increase and expand service work, within their own network of clients and beyond.

    Create and maintain customer records, including inventory reports, service request records, insurance documentation, confidentiality agreements, and occupancy agreements.

    Work with colleagues on shared and joint accounts to ensure clients receive the same high standard of care across UOVO locations and contribute to alignment efforts with internal staff and colleagues.

    Work with clients, business development, and operational staff to plan and configure customer storage rooms, move-in's, expansions, and special projects.

    Adhere to all company policies and maintain high ethical standards.

    Qualifications & Skills

    Entrepreneurial, high-energy individual who can excel in a fast-paced environment.
    Proactive and solutions-oriented, with excellent organizational and multi-tasking skills.
    Superb communication (written, verbal, and interpersonal) and negotiation skills.
    Demonstrated ability to lead meetings, drive conversations, and offer creative solutions.
    Gifted at networking, establishing personal connections, and interacting with art professionals and high net worth individuals.
    4 – 6 years of relevant experience in client services, project management, and international shipping logistics.
    Minimum of a bachelor's degree or equivalent in a relevant field.

    Experience in the arts and culture sector – including museums, galleries, auction houses, art fairs, and fashion – valued but not required.


    This position requires on-site presence on a hybrid schedule at UOVO's Los Angeles or UOVO's San Francisco facility 2-3 days a week.

    Compensation & Benefits

    UOVO offers competitive compensation, commensurate with experience.

    UOVO offers a robust suite of benefits including:

    100% employer-covered medical plan option for Employees as well as multiple Medical, Dental, and Vision plans options.
    Generous annual paid vacation, with bi-annual increased vacation awards throughout the first 5 years of service
    10 paid holidays plus one additional floating holiday
    Company Sponsored Parental Leave policy
    Company-Sponsored Paid Sick Leave
    100% 401k Employer match up to 3% of employee contributions.
    Flexible Savings Account, Commuter Benefits, and Childcare Benefits
    Company-sponsored Life Insurance and Long-Term Disability Benefits

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