IT Executive Support - Arlington, United States - InsideHigherEd

Description

S05444P

IT Executive Support

OIT Endpoint Support

Arlington

Information Technology

Full-time

Standard

Monday through Friday; 8:00am to 5:00PM.

External and Internal

Salary is commensurate based on qualifications and relevant experience.

Funding expected to continue

Monthly

Yes

We are proud to offer a comprehensive benefits package to all our employees at the University.

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:

The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution. UTA ranks No. 4 nationally in Military Times' annual "Best for Vets: Colleges" list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA's $22.2 billion annual economic impact on Texas.

Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at . The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.

The IT Executive Support is responsible for providing guidance and procedures to a team of full-time employees and students dedicated to supporting the IT needs of the UTA Executive leadership, and other high profile UTA employees, initiatives, and guests. The IT Executive Support is the first point of contact activities for high profile user's endpoint support, application support, and event support needs on behalf of the supported customer base. Expected to liaison with other support team managers to assign resources as necessary to plan and resolve affiliated incidents and requests.

Service Management & Delivery:

• Develop and maintain customer relationships.
• Participate in the development of standards for Executive support methods, organizational change management, and knowledge retention relating to support services provided.
• Ensure all teamwork activities are adequately documented.
• Provide feedback to applicable technology support teams regarding issues, defects, or successes regarding Information Technology initiatives.

• Provide team leadership, mentorship to other team members.
• Provide Executive Support team member performance feedback to team manager.
• Coordinate with other support teams/resources as necessary to achieve desired outcomes.
• Assist management with team member work assignments.

• Manage team assignments and daily activities.
• Develop and maintain resource and staffing plans.
• Coordinate and report daily, period based, and project work activities to senior management.

• Conduct / Participate in support activities for End Point and Application support.
• Facilitate requests to purchase, modify, repair, and dispose of End Point equipment such as PC's, laptop devices, tablets, peripherals, etc.
• Participate in performing scheduled asset inventory procedures.
• Participate in the testing of associated patches and software roll outs to ensure optimal customer experience.

• Bachelor's degree in computer technology, education technology or a related degree with three (3) years of experience in IT working with end point computing devices including installation, configuration, repair, and the disposal of devices and associated software tools OR seven (7) years of equivalent combination of education and experience.
• Experience working with and combination of email, content sharing, and departmental applications and systems in a university environment.
• Hands-on work experience with Microsoft Windows 10, 11, macOS 11, 12, device management tools such as Windows Endpoint Manager, SCCM, JAMF and O365 applications

Don't meet every single qualification exactly? At our organization, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role and think your past experience may not align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles

• Two (2) years of experience in a team leadership / project management role leading end point computing support team composed of highly skilled individuals.
• Advanced degree in educational technology, computer technology or a related field.
• Demonstrated experience working as part of a large project in an advisory or expert role.
• Formal Certifications in the areas project management and/or ITIL.
• Vendor certifications related to Microsoft 365 applications and/or relevant end point support management tools.

• Ability to multitask and work cooperatively with others.
• Excellent verbal and written communication, analytical, interpersonal, and organizational skills.
• Understanding of statistical data analysis and visualization.
• Experience working with Microsoft 365 applications such as Outlook, SharePoint, Teams, and OneDrive as an end point support technician.
• Knowledge of computing in a large enterprise environment including networking, PC support, cloud infrastructure, and software development processes.

All Information Technology staff – regardless of their unique position – are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.

• Use of standard office equipment, personal computer, and Microsoft office. General office conditions.
• Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section Texas Education Code

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to or email .

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Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.