Jobs
>
New York City

    Manager, Operations Technical Support - New York, United States - Russell Tobin

    Russell Tobin
    Russell Tobin New York, United States

    2 weeks ago

    Russell Tobin background
    Description
    What are we looking for in our Manager, Operations Technical Support?

    Job Title:
    Manager
    • Operations SupportDuration: Fulltime/ PermanentLocation: New York, NYSalary: $115,000 $120,000 + benefitsThe schedule for this role is night shift, Thursday
    • Saturday 7:00pm 7:00am.
    The employee in this role is expected to work fully onsite.
    Occasional travel may be required.


    Position summary:
    Candidate will focus on the management responsibilities for the Operations Technical Support Team.

    Primary responsibilities will be managing resources related to daily support, tasks related to projects, and assignments related to Operations improvements.

    Candidate will ensure technical systems are delivering services to our customers as expected by ensuring the Technical Support team is effectively and efficiently monitoring, identifying, tracking and resolving issues, including handling escalations to third level support groups.


    Qualifications required:


    Bachelor's degree in computer science or related field, or 5-10 years practical work experienceProven leadership and personnel management in a data center environment5+ years of experience running Windows, Linux, Unix, and IBM Pure Technology in a production environment.

    Experience in administrating and troubleshooting applications in a large production environment (24X7)Knowledge of AWS, Devops and Agile processing.

    Deep knowledge of Networking systems and managing major Telco providersWorking knowledge of standard computer software, including MS Excel, Office, and WordKnowledge of Bash, power shell or Python scripting.

    Experience working in a Mainframe and Windows Distributed systems environment.
    Formal training in network, computer, or server technology.
    Ability to work in a fast-paced environment with competing time sensitive priorities.
    Strong attention to detail to ensure firm policies and procedures are adhered.
    Excellent verbal and written communication skills; must establish good rapport with internal and external customers.
    Excellent organizational and problem-solving skills.


    Qualifications desired:
    Knowledge and experience with working of MQ, WebSphereRelevant experience in Banking or Financial institutionsObtain and/or maintain industry accreditationEssential Functions and Responsibilities:Create and maintain formal operations and procedural documentation, reports for management, and departmental schedules and checklistsProvide coverage for either day or night shift and be available to work weekends as neededSupervise 5-10 direct reportsTrain staff with a focus on skill development and contingency readinessSuccess factors/job competencies:All service level agreements are achievedAll issues expeditiously resolved and thoroughly documentedAll documentation completed and maintained accordingly100% compliance with internal regulatory requirementsClear and timely communication with internal and external customers and co-workers CB#LI-GB1 Rate/Salary: $115,000-$120,000
  • Moorecroft Systems

    Technical Support Specialist

    6 days ago

    Moorecroft Systems New York, United States

    **An exciting opportunity to grow and advance your career awaits** · Moorecroft Systems is hiring for a **Technical Support Specialist **for a large, enterprise level client. · - This is a ON SITE position with a 18+ month contract._ · SOME TRAVEL MAY BE REQUIRED. · **MUST HAVE E ...

  • Gramercy Tech

    Technical Support Assosciate

    4 days ago

    Gramercy Tech New York, United States

    The Technical Support Associate will assist in managing badge printing, shipping, equipment testing (ipads, computers, printers), troubleshooting and general organization for an event technology based company and office assistance. · **Key Responsibilities**: · Provide equipment ...

  • Metso Outotec

    Product Technical Support Expert

    4 days ago

    Metso Outotec York, United States

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. · At Metso, you will be supported by our inclusive culture and a network of colleag ...

  • Spino Inc

    Technical Support UI Design

    1 week ago

    Spino Inc New York, United States

    **Technical Platform Support Specialist (with UI Design Experience)** · **New York City - Onsite - Hybrid** · **Full Time** · As a Technical Platform Support Specialist at, you will play a pivotal role in ensuring the seamless operation of our platform and providing outstanding s ...

  • Spino Inc

    UI Design/technical Support

    5 days ago

    Spino Inc New York, United States

    **Technical Platform Support Specialist (with UI Design Experience)** · **New York City - Onsite - Hybrid** · **Full Time** · **Minimum Requirements**: · - Proven ability to learn technical concepts and tools quickly, with a background in UI design. · - Strong analytical mindset, ...

  • beBee Handyman

    Remote Technical Support for Computers

    6 days ago

    beBee Handyman Greenwood, DE, United States Freelance

    Good morning, · Suddenly my usual desktop has disappeared and a basic desktop appears. When I try to recover any document, it's as if it doesn't exist. However, I have noticed that if I go to the search bar and type in the name, I can access the specific document. But I have no i ...

  • FitSeed Consulting Inc.

    Japanese Bilingual Advanced Technical Support

    4 days ago

    FitSeed Consulting Inc. New York, United States

    One of our clients, a Japanese IT company is looking for a Japanese Bilingual Advanced Technical Support. · New York Office, Professional Service division · Full-time/Entry-Mid Level · **Required Qualifications/Skills**: · - Configures internal-office server, PC, network, telepho ...

  • Child Mind Institute

    Technical Support

    2 weeks ago

    Child Mind Institute New York, United States Full time

    Summary: · The Child Mind Institute (CMI) is recruiting a Technical Support and Documentation Specialist within the C-PAC division of the Center for Data Analytics, Innovation, and Rigor (DAIR). · The primary responsibility of this position is to provide user support and draft te ...

  • UrBench

    Technical support

    1 week ago

    UrBench New York, United States

    Job Description · Job DescriptionRate: Around $40 ph C2C · Required Experience: · Need someone who is solid in Craft and Shopify · Craft / Shopify is a CMS (content management system) expert. · Website work - · Site architecture & navigation support · Structured data markup · V ...

  • Child Mind Institute

    Technical Support

    2 days ago

    Child Mind Institute New York, United States

    Job Description · Job DescriptionSummary: · The Child Mind Institute (CMI) is recruiting a Technical Support and Documentation Specialist within the C-PAC division of the Center for Data Analytics, Innovation, and Rigor (DAIR). The primary responsibility of this position is to p ...

  • Abacus Business Computer

    Technical Support Specialist

    4 days ago

    Abacus Business Computer Flushing, United States

    Job description · ABCPOS is looking for an amazing Bilingual Technical Support to join our growing team in Queens, NY. As a successful hire, you need to be fluent in verbal and written of English and Chinese. · **Responsibilities**: · - Collect customer data, process customer fee ...

  • Avangrid

    Technical Support Specialist

    3 days ago

    Avangrid Greenwich, United States

    The salary range for this position is hourly and is dependent on experience level ranging from $25/hr to $31/hr. · Use full range on administrative and technical knowledge and experience to assist and support management in meeting the objectives and responsibilities of the Divisi ...

  • DRUID AI

    Technical Support Specialist

    10 hours ago

    DRUID AI New York, United States

    Come join our team · DRUID is an end-to-end platform for building AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. DRUID intelligent virtual assistants enable fast, p ...

  • Hollbridge

    Technical Support Engineer

    5 days ago

    Hollbridge New York, United States

    Our client designs "dynamic ad insertion" technology allowing broadcasters to seamlessly replace broadcast ads in a live stream on a user-centric basis. · They are looking for someone who can draw on experience of working with Linux-based systems and Scripting to give you experi ...

  • Russell Tobin

    Technical Support Engineer

    5 days ago

    Russell Tobin New York, United States

    · What are we looking for in our Technical Support Engineer - Voice Recording and Trader Platforms ? · 12 Month assignment · Client: Financial · Pay-range: $40-$55/hr on W2 (Depending on experience) · Hybrid role · Purpose & Scope of role · Purpose: act as a Support Engineer ...

  • Spectrum Staffing Services/HRStaffers Inc.

    Technical Support Specialist

    2 weeks ago

    Spectrum Staffing Services/HRStaffers Inc. New Jersey, United States

    SUMMARY · Provides phone support on instruments, reagents and applications for customers. Troubleshoots with customers to resolve issues by phone, and dispatch FSE/TSS as applicable. Utilize resources and tools to expedite problem resolution. Records all required documentation wh ...

  • Axelon

    Technical Support Analyst

    1 week ago

    Axelon New York, United States

    Global Financial Firm located in NEW YORK, NYC has an immediate contract opportunity for an experienced Technical Support Analyst · "This role is currently on a Hybrid Schedule. · You will need to have reliable internet, computer and android or iphone for remote access into the ...

  • Visionaire Partners

    Technical Support Analyst

    2 weeks ago

    Visionaire Partners New York, United States

    Technical Support Analyst · Exciting opportunity for a sharp Technical Support Analyst to join a dynamic organization where you can make an impact. · RESPONSIBILITIES: · Approximately 60% is in-person support, and 40% is phone support · Support users in multiple locations and al ...

  • Central Transport

    Technical Support Specialist

    2 weeks ago

    Central Transport New York, United States

    The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answeri ...

  • Pinecone Systems, Inc

    Technical Support Engineer

    2 weeks ago

    Pinecone Systems, Inc New York, United States

    About Pinecone · Pinecone is on a mission to build the search and database technology to power AI applications for the next decade and beyond. Our fully managed vector database makes it easy to add vector search to AI applications. Since creating the "vector database" category, ...