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    Technical Support Analyst - New York, United States - Visionaire Partners

    Visionaire Partners
    Visionaire Partners New York, United States

    2 weeks ago

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    Description
    Technical Support Analyst

    Exciting opportunity for a sharp Technical Support Analyst to join a dynamic organization where you can make an impact.

    RESPONSIBILITIES:
    Approximately 60% is in-person support, and 40% is phone support
    Support users in multiple locations and also assist with remote support of our other users nationwide
    Triage Level II and Level III Incident and Service Request tickets
    Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
    Resolve Level l Incident and Service Request tickets
    Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system
    Interface effectively with IT infrastructure, security, applications management, database, and governance personnel
    Obtain a strong knowledge of IT Security policies, processes, and procedures
    Adhere to and execute IT Security policies, processes, and procedures
    Write and update knowledge-base articles
    Actively contribute to IT's Continual Service Improvement efforts
    Ability to complete multiple simultaneous projects and support tasks promptly
    Rotate on the help desk, taking calls, emails, and chats from all of our offices
    Perform other duties or special projects as assigned
    This is a 6 month contract-to-hire position. You will mainly support our locations in the greater Salt Lake City area. However, you will provide support to our other sites in Utah as needed. Sometimes there is project work where you may have to travel to another state to assist with the project. You must be able to work flexible hours as needed and be on call or work some weekends. Excellent opportunity to make an impact and take your career to the next level.

    REQUIRED SKILLS:
    3+ years of technical support experience
    Windows support
    MS Office support
    Active Directory
    Able to image/configure an out-of-the-box PC
    Able to re-image PCs and install approved apps and systems access
    Strong working knowledge of email spam filtering tools
    Able to validate that a PC is fully encrypted
    Software and hardware support
    Strong deskside support experience
    Ability to work flexible hours as needed, and be on call or work some weekends
    Excellent customer service skills
    Strong documentation skills
    Excellent communication skills
    Consultative personality
    Must have a valid driver's license and a clean driving record
    Must own a reliable vehicle
    Must be able to transport IT equipment between offices
    Pass a background check and drug test (excluding marijuana)


    PREFERRED SKILLS:
    Cisco UCM Cloud
    Must be authorized to work in the U.S./Sponsorships are not available
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