Onsite IT Support Analyst - New York, United States - Solarus Technologies

Solarus Technologies

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Seeking Onsite IT Support Analyst for MSP

Ready to tackle tech challenges onsite? Join us As an IT Technician, you'll provide direct support to one of great clients, troubleshooting and innovating.

If you thrive in fast-paced, client-focused environments, let's elevate IT together

RESPONSIBILITIES
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems

Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's business continuity strategies

Create and maintain documentation as it relates to systems configuration, mapping, processes and service records

Ensure compatibility of in-house computing systems

Coordinate and perform in-depth tests, including end user reviews for modified and

new systems

Monitor and test system performance; prepare and deliver system performance

statistics and reports

Provide training to end users for all modified and new systems

Conduct research on software and systems products to justify recommendations

Perform cost-benefit and return on investment analyses for proposed systems to aid

management in making implementation decisions

Travel to client sites to install and maintain computer systems and networks, aiming for

the highest functionality

Review machines completed by Help Desk Analysts

Escalation point

EXPERIENCE AND EDUCATION
Proven experience with systems planning and general software management best practices

Good project management skills

Excellent written, oral and interpersonal communication skills

Ability to conduct research into systems issues and products as require