Computer Support Analyst Level 3 Tcu Represented - New York, United States - Metropolitan Transportation Authority

Metropolitan Transportation Authority

Verified Company

New York, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Description

Job Title:
Computer Support Analyst Level 3 (TCU Represented)

Deadline:
Open Until Filled

Salary:
Level 3: Step 1: $69,092 Step 7: $98,703

Dept

/Div:

MTA IT/ Office of IT Infrastructure & Operations

Agency:
MTA Headquarters

Location:
Various Locations as Requested (Manhattan/Brooklyn/Bronx/Staten Island)

Hours:
Daytime Shift (8 hrs./day) or as required

Reports To:
Lead Desktop Support

Summary

Playing a vital role in the economy of New York State and Connecticut, the Metropolitan Transportation Authority (MTA), consists of the busiest commuter railroad, subway, and bus systems in the nation, with an annual ridership of over 2.6 billion.

The MTA is comprised of MTA Headquarters/Police and the following MTA Agencies:
Long Island Railroad, Metro-North Railroad, NYC Transit, Bus, Bridges and Tunnels, and Capital Construction. This position is in the Finance & Administration Division of the MTA Headquarters Information Technology (IT) Department.

The primary purpose of this position is to provide technical support to clients utilizing MTA computer hardware, software, and technology services within an integrated network environment.

Responsibilities

Level 3

Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services.
Provide first and second level help desk / desktop support for all IT related technical problems and services.
Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MTA policies and procedures.
Timely and accurate completion of all Call Center data in accordance with IT requirements.
Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
Participate in the evaluation of new products and technologies.
Evaluate user requests and requirements and recommend effective technological solutions.
Design and engineer solutions and standards to be applied within the section.
Perform and coordinate electronic data discoveries, maintaining confidentiality and meeting required deliverable time frames.

Qualifications

Level 3

Basic knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multifunction printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
Ability to troubleshoot and support technical issues both remotely and onsite using standard MTA tools and techniques.
Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with mínimal training. Proven knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multifunction printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
Strong knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multifunction printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
Ability to provide technical direction to less senior staff members.
Ability to design & engineer technical solutions and standards.
Ability to perform electronic data recovery and computer forensics efficiently utilizing industry standard tools.
Strong oral and written communications skills.
Strong analytical skills.
Strong people skills.
Must be able to move and lift up to 25lbs of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.
Must possess a valid driver's license.

Education and Experience

Level 3

Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 7 years' experience installing, maintaining, and supporting desktop technologies in an office environment.
Must possess a minimum of 5 years' experience maintaining and supporting desktop hardware, software and network resources and protocols.

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclos