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    Delivery System Application Support and Engineer - Phoenix, United States - West Direct Oil

    West Direct Oil
    West Direct Oil Phoenix, United States

    4 weeks ago

    Default job background
    Description
    *THIS IS NOT A REMOTE ROLE. PLEASE DO NOT APPLY IF YOU ARE NOT LOCATED IN PHOENIX, AZ.
    *We are not accepting work visas at this time

    Job Title

    Delivery System Application Support and Engineer

    General description


    This position is ideal for a hands-on, outgoing individual who desires to be involved in various aspects of the IT field (database management, service desk, hardware install, software install/testing).

    The position requires strong resource and time management skills. Qualified candidates will present a friendly and professional demeanor to customers and colleagues.


    This person will work with a software development engineering team and will participate in designing, integrating, testing, and deploying software application programs.

    This role is responsible for providing technical applications support and implementation of the company's truck tech products in remote locations (some traveling required).

    Responsibilities

    Create and run database queries to update delivery information and provide customer reporting
    Update and maintain existing programs to support optimization of delivery and customer support process
    Automate existing manual data-entry processes
    Support the mechanical technology in our delivery trucks including configuration, triage and support of handheld scanning devices, metering devices, communication and network devices, and supporting infrastructure
    Identify and troubleshoot software bugs and work with developers on fixes to be loaded on the device.
    Be available to answer phone calls from users late at night when necessary
    Open and monitor incidents, including error messages + API Support, with 3rd party providers
    Provide training to clients in usage and maintenance of devices including initial equipment setup, device diagnostics and support, and performing routine administrative tasks
    Provisioning Configuration of the devices enabling and disabling features
    Application and non-application software installation, update, and management
    Taking full ownership of assigned tasks and keeping customers well-informed about the progress
    Travel to multiple company or customer sites throughout the year
    Provide remote and on-site support of handheld technology
    Handle all levels of support with Ability to collaborate and communicate technical issues to truck drivers with minimal technical knowledge

    Required Skills/Qualifications

    Self-starter with the self-discipline to schedule and complete tasks without direct supervision
    Understanding of development best practices and sprint cycles
    Background in Computer Science, Engineering, Electronics or a related field
    Deep understanding of IT fundamentals
    Understanding of relational databases and database management
    Critical reasoning skills and ability to listen and acquire critical information
    Excellent communication skills including proficiency in verbal and written English
    Willing to travel overnight and work weekends when necessary
    Data and analytics experience on any platform
    Ability to quickly grasp and adopt new technologies
    Provide API support and technical issue resolution via multiple support channels,
    Previous work with mobile devices, where memory and storage space may be limited on bandwidth or communication, such as in wireless connectivity is a plus
    Experience with the installation of Mid:com and LCR registers is a plus
    Ability to multi-task, attention to detail, and strong motivational skills

    Technical Abilities

    Windows architecture, Control Panel and System settings
    SQL Querying (TSQL preferred)
    SQL Management Studio
    Any object-oriented programming language (previous programs to maintain will be in Python)
    Able to understand and troubleshoot system/API/applications flows
    Proficient with Microsoft Office products (Word, Excel)

    This job description lists the primary responsibilities and duties for this position. Nothing in this job description

    restricts managements right to assign or reassign duties and responsibilities to this job at any time.
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