Jobs
>
Phoenix

    Customer Support Engineer - Phoenix, United States - KLA

    KLA
    KLA Phoenix, United States

    3 weeks ago

    Default job background
    Description

    Base Pay Range:
    $ $52.41 Per Hour


    Primary Location:
    USA-AZ-Phoenix-KLA


    KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below.

    Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location.

    The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting.

    Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training.

    If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

    Company Overview

    KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

    No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

    KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

    The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

    Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

    Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

    Job Description/Preferred Qualifications

    Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
    Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
    Represents the company to the customer and assume accountability for customer happiness with service.
    Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
    Provides assistance to Installation Engineer in resolving problems.
    Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
    Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
    Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

    Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

    10.Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.

    Estimated travel is 20% once trained in the classroom as part of on-the-job training program.

    Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives.

    In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.

    Minimum Qualifications

    Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years


    The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

    KLA is proud to be an Equal Opportunity Employer.

    We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

    We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us at to request accommodation.
    #J-18808-Ljbffr
  • Unical Aviation Inc.

    Repair Support Engineer II

    2 days ago

    Unical Aviation Inc. Phoenix, United States

    Position Summary: · The Repair Support Engineer II will be responsible for planning, documenting, designing, developing, and implementing procedures and/or processes required to inspect, assemble, and test aircraft articles. This position will play a crucial role in diagnosing, ...

  • Sogeti

    API Support and Migration Engineer

    2 days ago

    Sogeti Phoenix, United States

    API Support and Migration Engineer · Knowledge and understanding of REST API consumption, development, monitoring · Understanding of REST API authentication types · Experience in supporting and troubleshooting REST APIs · Conceptual understanding of Cloud-hosted API managemen ...

  • BlueCrest

    Support Engineer, Technical Advisor

    3 weeks ago

    BlueCrest Phoenix, United States Full time

    Job Description · Summary of Position · To provide a best-in-class service on defined product lines for internal and external clients. Solution integration, solution delivery, technical escalations, instructing technical classes, and pre and post-sales support activities that m ...

  • Quest Global

    Product Support Engineer

    1 week ago

    Quest Global Phoenix, United States

    Job Description · Job DescriptionThe Product Support Engineer is responsible for providing technical support and guidance to customers who use the company's products. This individual will work closely with customers, product management, and engineering teams to troubleshoot and r ...

  • Diverse Lynx

    Cloud Support Engineer

    1 day ago

    Diverse Lynx Phoenix, United States

    Job Title: Cloud Support Engineer · Location: Phoenix, AZ::Onsite · Duration:(Contract) · Roles & Responsibilities: · Mandatory Qualifications: · 1. Validation of LLM deployment automation in Terraform · 2. Azure support · 3. QA knowledge is advantageous · Job summary · Azu ...

  • Ubiik Mimomax

    RF Support Engineer

    4 weeks ago

    Ubiik Mimomax Phoenix, United States

    Job Description · Job Description · What we do Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high reliability, making us the ideal choice for mission-critical and busin ...

  • TalentBurst

    Solutions Support Engineer

    3 weeks ago

    TalentBurst Phoenix, United States

    Solutions Support Engineer · Contractor's Work Location: Maricopa County · Position Description : The Solutions Support Engineer is responsible for providing exceptional support and resolving technical issues related to various platforms including Microsoft SharePoint Online, C ...

  • XceedSearch

    Production Support Engineer

    3 weeks ago

    XceedSearch Phoenix, United States

    Job Description · Job DescriptionCompany Description · Global Audio Content Management company · Job Description · We are currently seeking an experienced RMA (Return Merchandise Authorization) & Production Support Engineer to join our team in Phoenix, AZ. In this role, you will ...

  • Ubiik Mimomax

    RF Support Engineer

    3 weeks ago

    Ubiik Mimomax Phoenix, United States

    Job Description · Job DescriptionBenefits:401(k) · Dental insurance · Health insurance · Paid time off · What we do · Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high ...

  • Cribl

    Technical Support Engineer

    2 weeks ago

    Cribl Phoenix, United States

    This job was posted by : For more information, please see: Cribl does differently. · What does that mean? It means we are a serious company that doesn\'t take itself too seriously; and we\'re looking for people who love to get stuff done, and laugh a bit along the way. We\'re ...

  • Sogeti

    IT Application Support Engineer

    3 weeks ago

    Sogeti Phoenix, United States

    No H1B or F1 OPT candidates · Role Description: · In this role, you will be the go-to technical resource for production support for a wide variety of Cloud (primarily Azure), SaaS, and legacy on-prem applications. These range from COTS software, custom .NET applications in a prim ...

  • ASM

    Global Product Support Engineer

    2 weeks ago

    ASM Phoenix, United States Full time

    ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's lead ...

  • Unical Aviation, Inc.

    Repair Support Engineer II

    2 weeks ago

    Unical Aviation, Inc. Phoenix, United States

    Job Description · Job DescriptionPosition Summary: · The Repair Support Engineer II will be responsible for planning, documenting, designing, developing, and implementing procedures and/or processes required to inspect, assemble, and test aircraft articles. This position will pl ...

  • Insight Global

    Engineering Safety Support Technician

    1 day ago

    Insight Global Phoenix, United States

    A client in North Phoenix is seeking a Engineering Safety Support Technician. This employee would be the face of the team from the safety and 6S (sort, set, shine, standardize, and sustain) standpoint and would interface on our behalf with the client facilities 6S sponsor as well ...

  • Adelante

    Associate Desktop Support Engineer

    6 hours ago

    Adelante Phoenix, United States

    Associate Desktop Support Engineer · Job Details · Job Location · Adelante Healthcare Center Support Office - Phoenix, AZ · Position Type · Full Time · Education Level · HS Diploma from accredited school · Job Category · Health Care · Description · POSITION SUMMARY · ...

  • Adelante Healthcare

    Associate Desktop Support Engineer

    6 hours ago

    Adelante Healthcare Phoenix, United States

    Job Details · Job Location · Adelante Healthcare Center Support Office - Phoenix, AZ · Position Type · Full Time · Education Level · HS Diploma from accredited school · Job Category · Health Care · Description · POSITION SUMMARY · The Associate Desktop Support Engineer ...

  • West Direct Oil

    Delivery System Application Support and Engineer

    3 weeks ago

    West Direct Oil Phoenix, AZ, United States

    *THIS IS NOT A REMOTE ROLE. PLEASE DO NOT APPLY IF YOU ARE NOT LOCATED IN PHOENIX, AZ.* · *We are not accepting work visas at this time* Job Title Delivery System Application Support and Engineer General description This position is ideal for a hands-on, outgoing individual who d ...

  • Screen SPE USA

    Field Service Engineer/Technical Support

    5 hours ago

    Screen SPE USA Phoenix, United States

    Job Description · Job DescriptionResponsibilities: · Provide onsite support for installation, maintenance, and site support for state-of-the-art semiconductor manufacturing/processing equipment. · Evaluate and diagnose problems and make proper repairs. · Follow and help develop d ...

  • Fossbytes Media Pvt Ltd

    EUV Software Tech Support Engineer

    3 weeks ago

    Fossbytes Media Pvt Ltd Phoenix, United States

    Location · N Phoenix, US · Team · Customer Support · Work experience · 0-1 year, 2-3 years · Educational background · Computer Science · Travel · 10% · Workplace type · On-Site · Fulltime/parttime · Full time · New Job ID: J · As an Extreme Ultraviolet Software Tech ...

  • ALOIS Solutions

    Solutions Support Engineer

    3 weeks ago

    ALOIS Solutions Phoenix, United States

    Title: Solutions Support Engineer · Location: Phoenix, AZ · Job Description: · The Solutions Support Engineer role entails providing exceptional support and resolving technical issues related to various platforms such as Microsoft SharePoint Online, Content Management Systems (CM ...