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    RF Support Engineer - Phoenix, United States - Apex Systems

    Apex Systems
    Apex Systems Phoenix, United States

    3 weeks ago

    Apex Systems background
    Description
    Job#:

    Job Description:

    RF Support Engineer
    Growing advanced radio technology company needs additional support for their key clients. This position will work on a hybrid schedule conducting basic troubleshooting with equipment as needed. You will work with our team of experienced Engineers to deliver high quality support and advance your skills
    This position forms part of the Client Services Team and works closely with fellow Support Engineers as well as the Sales, Marketing and Development teams. This is a key and varied role requiring technical and strong communicative skills, product knowledge and experience and self-motivation to fit and work in a small company environment.
    Skills and Experience needed:
  • Support Engineer will require broad technical RF and radio communications including LTE, pLTE, and NBIOT skills and solution knowledge. AMI (Advanced Metering Infrastructure and IP networking.

  • role will involve aspects of design, implementation, integration, testing and documentation of radio-based User Interfaces, Control and Configuration, Monitoring and Diagnostic tools, Applications and Protocols.
    5 years' experience in a wireless/mobile communications system environment
    2 years' experience in wireless communications product support role, including IP networking configuration and LTE
    Broad level troubleshooting of radio products and wireless technologies
    The primary responsibilities of this position are:
    - provide remote technical customer support including but not limited to providing investigation and diagnostics to ensure rapid resolution of any product or customer (RF) related issues and ensuring gained knowledge and information is captured
    - perform hardware fault diagnosis and repair radio equipment to board level replacement where appropriate
    - tuning and configuration of radio equipment
    - record, update and respond to customer incidents, queries and other requests in the ticket management system
    - provide onsite/in-field commissioning, site surveys and/or support where required
    - provide customer acceptance testing ahead of the release of new/updated products
    - provide after hours on call support (infrequent)
    - provide customer, partner and internal product training, including contribution to development and maintenance of training material and frameworks
    - provide other client services that are required from time-to-time
    - provide or contribute to pre-sales activities, including but not limited to set up and reset demo equipment, perform demonstrations and customer lab testing
    - perform other tasks and responsibilities from time to time
    - travels, domestic and international, to assist other offices, partners/dealers and customers to provide support or training.
      • Point of contact for all post-sales systems and product support issues, queries and requests
  • desk logging, investigation and troubleshooting of issues reported by customer following an ITIL based standard.
      • Install and commission system equipment according to the project brief, acceptance test plan, schedule, and debugging
    - Create and maintain product release documentation and product training material

    Our company benefits include:
    • 401K (The employer contribution will match 100% of the first 3% of the employee contribution and match 50% of 2% of the employee contribution)
    • Health Insurance (we cover 80% of the base plan of medical, dental and vision for employees, and 50% of base plan, dental and vision for spouse and dependents)
    • Personal Leave (15 days)
    • Company holidays (12 days = 6 set + 6 floating)
    • Sick leave (5 days pa - one hour of sick leave for every 30 hours worked as per Arizona Employment Law)
    • BYOD (annual contribution $1,500 for laptop and cell phone)
    • Mobile account contribution (~$23 per 2-week period)


    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

    Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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