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    Solutions Support Engineer - Phoenix, United States - ALOIS Solutions

    ALOIS Solutions
    ALOIS Solutions Phoenix, United States

    3 weeks ago

    Default job background
    Administrative
    Description

    Title: Solutions Support Engineer

    Location: Phoenix, AZ

    Job Description:

    The Solutions Support Engineer role entails providing exceptional support and resolving technical issues related to various platforms such as Microsoft SharePoint Online, Content Management Systems (CMS), and the Microsoft Power Platform. Support responsibilities include managing permissions, troubleshooting user issues, system configuration, user training, and creating new SharePoint sites 9 .

    Skills Required:

    • Ability to troubleshoot and solve problems, conduct alternative analysis, make recommendations, and provide resolutions.
    • Strong interpersonal skills to communicate effectively, both orally and in writing, to individuals at all organizational levels.
    • Capability to work under supervision in daily activities.
    • Proficiency in working with vendors to support off-the-shelf products.
    • Aptitude in understanding and interpreting technical manuals and system documentation.

    Experience Required:

    • Configuration and maintenance of supported systems.
    • Troubleshooting user issues with the supported systems.
    • Participation in on-call support of production issues.
    • User training on supported systems.
    • Collaboration with staff, vendors, IT security personnel, and other team members.
    • Preparation of system, program, and customer guides, along with documentation.
    • Evaluation of workflows and processes to enhance efficiency and productivity.
    • Writing and modifying operating procedures.
    • Undertaking other assigned duties 10 .

    Education Required:

    • Bachelor's degree in Computer Science or a related field.
    • Minimum of one year of experience encompassing SharePoint Maintenance and Administration, Content Management System (CMS) configuration, and Power Platform troubleshooting
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