Jobs
>
Phoenix

    Cloud Support Engineer - Phoenix, United States - Presidio

    Presidio
    Presidio Phoenix, United States

    2 weeks ago

    Default job background
    Description
    SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT


    Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers.

    Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions.

    At Presidio, we know that it's our people that make the connections happen.

    WHY YOU SHOULD JOIN US?

    You will set your career on track for outstanding achievement with a company that knows no limits.

    Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.


    THE ROLE:
    Cloud Services Support Engineer


    Job Summary:
    Presidio is seeking a

    Cloud Services Support Engineer

    to join our team in a remote capacity.

    The Cloud Services Support Engineer will work with our customers on their mission-critical applications running on the AWS and Azure public clouds, providing both engineering guidance and technical support.

    Our team of engineers work hand in hand with our Professional Services teams, providing an end-to-end experience for our customers, and providing opportunities for career growth inside and outside of Cloud Managed Services.

    One thing about us - we don't like doing the same thing twice: our engineers work to improve our customer experience through automation, so we can continue to solve interesting problems for our customers


    Travel Requirements:
    In this role you will be expected to travel up to 10%. It will be Remote based, with MT and PT working time zones preferred.


    Job Responsibilities:
    Provide expert technical support using engineering operational best practices to our growing number of Cloud Managed Services customers

    Utilize your deep experience and strong problem-solving skills to debug, resolve and provide root causes for complex issues with minimal escalation

    Assist with the enhancement of the Managed Services platform services via automation

    Frequently document resolutions to internal knowledge base and support cross training knowledge

    Managing intake and escalations to the client and internal teams, troubleshooting, and resolving technical issues and roadblocks

    Manage the optimization, redundancy, and stability of cloud systems, including proactive monitoring and management of assets

    Flexible and willing to work outside core business hours as required, including on call and escalation support. Location covering continental US timezones, MT and PT timezones preferred

    Required Skills:

    3-5+ years of industry experience with:

    Cloud Infrastructure Operations and Support (AWS and Azure)

    Cloud systems engineering

    Cloud IAM and networking concepts and services

    Experience in monitoring setup and configuration, DataDog a plus

    Expert experience in core systems (VMs, Servers, Security Groups, Governance, Patching, Tagging)

    Extreme ownership to excute highly visible task, troubleshoot, and resolve new and complex technical issues in emergency situations

    Experience with Cloud computing toolsets - Terraform, Vault, Packer etc.

    Experience with EKS / Kubernetes

    Experience in a designated customer-focused support role

    Experience providing a personalized support experience with deeper knowledge of customer environment

    Firm grasp of TCP/IP networking and troubleshooting

    Understanding of cloud computing security concepts

    Good knowledge of distributed systems, APIs, cloud computing patterns, including automation

    Tremendous attention to detail

    Effective communication and collaboration skills; solid interpersonal skills conducive to a team environment

    Self-driven & motivated, with a strong work ethic and a passion for problem solving

    Experience and knowledge of Git, JIRA, and ServiceNow

    Associate Level Cloud certifications required (AWS and Azure)


    Additional Desired Skills:
    Familiarity with ITSM principles

    Experience with configuration management tools (Ansible, Chef, Puppet)

    Programming languages (JavaScript, Python, PowerShell, Bash, JSON, YAML.)

    DBA related experience is a plus (RDS, SQL, PostgreSQL, etc.)


    Education and Experience:
    Bachelor's or Master Degree in Computer Science or related field

    3-5 Years experience with Azure or AWS





    ABOUT PRESIDIO


    Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.


    Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

    Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization.

    Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes.

    Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions.

    We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business.

    Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.


    For more information visit:



    Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor.

    All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

    To read more about discrimination protections under Federal Law, please visit:

    If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to

    for assistance.

    Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to

    .


    RECRUITMENT AGENCIES PLEASE NOTE:
    Agencies/3 Parties may not solicit to any employee of Presidio.

    Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition.

    No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

    #LI-AV1

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
    #J-18808-Ljbffr
  • Ubiik Mimomax

    Support Engineer

    2 weeks ago

    Ubiik Mimomax Phoenix, United States

    Benefits: · 401(k) · Dental insurance · Health insurance · Paid time off · What we do · Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high reliability, making us the id ...

  • Amazon Services LLC

    Support Engineering Manager, Sort Tech Support

    2 weeks ago

    Amazon Services LLC Tempe, United States

    Bachelor's degree in Computer Science, Engineering or related technical discipline · - 8+ years of Software/Systems Engineering experience · - 5+ years of experience in hiring, building, and supervising high performance teams. · - An understanding of programming/scripting (Java o ...

  • ALOIS Solutions

    Solutions Support Engineer

    1 week ago

    ALOIS Solutions Phoenix, United States

    Title: Solutions Support Engineer · Location: Phoenix, AZ · Job Description: · The Solutions Support Engineer role entails providing exceptional support and resolving technical issues related to various platforms such as Microsoft SharePoint Online, Content Management Systems (CM ...

  • Quest Global

    Product Support Engineer

    3 hours ago

    Quest Global Phoenix, United States

    Job Description · Job DescriptionThe Product Support Engineer is responsible for providing technical support and guidance to customers who use the company's products. This individual will work closely with customers, product management, and engineering teams to troubleshoot and r ...

  • SSI People

    Kafka Support Engineer

    1 week ago

    SSI People Phoenix, United States

    We are looking for a Kafka Engineer that is strong with numerous scripting languages · Key responsibilities: · Install/configure/troubleshoot Confluent Kafka · Respond to teams having issues with Kafka · Handle requests for Kafka Pipeline process · Must have technical skills/exp ...

  • Xceedsearch

    Production Support Engineer

    3 weeks ago

    Xceedsearch Phoenix, United States

    We are currently seeking an experienced RMA (Return Merchandise Authorization) & Production Support Engineer to join our team in Phoenix, AZ. In this role, you will play a crucial part in managing the RMA process and providing production support to ensure our customers receive th ...

  • XceedSearch

    Production Support Engineer

    1 week ago

    XceedSearch Phoenix, United States

    Job Description · Job Description Company Description · Global Audio Content Management company · Job Description · We are currently seeking an experienced RMA (Return Merchandise Authorization) & Production Support Engineer to join our team in Phoenix, AZ. In this role, you ...

  • Biogensys

    Solutions Support Engineer

    1 week ago

    Biogensys Phoenix, United States

    Biogensys is currently hiring a Programmer II (Solutions Support Engineer) for one of our clients in Phoenix, AZ. · Job Description: · The Solutions Support Engineer is responsible for providing exceptional support and resolving technical issues related to various platforms inclu ...

  • Diverse Lynx

    Cloud Support Engineer

    2 weeks ago

    Diverse Lynx Phoenix, United States

    Job Title:Cloud Support Engineer · Location: Phoenix, AZ::Onsite · Duration:(Contract) · Roles & Responsibilities: · Mandatory Qualifications: · 1. Validation of LLM deployment automation in Terraform · 2. Azure support · 3. QA knowledge is advantageous · Job summary · Azur ...

  • KLA

    Customer Support Engineer

    2 weeks ago

    KLA Phoenix, United States Full time

    Base Pay Range: $ $52.41 Per Hour · Primary Location: USA-AZ-Phoenix-KLA · KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the ben ...

  • KLA-Belgium

    Technical Support Engineer

    2 weeks ago

    KLA-Belgium Phoenix, United States

    Technical Support Engineer (SWIFT) page is loaded · Technical Support Engineer (SWIFT) · Apply · locations · USA-AZ-Phoenix-KLA · Chandler, AZ · time type · Full time · posted on · Posted Yesterday · job requisition id · Base Pay Range: $ $51.50 Per HourPrimary Locatio ...

  • Cribl

    Technical Support Engineer

    1 week ago

    Cribl Phoenix, United States

    This job was posted by : For more information, please see: Cribl does differently. · What does that mean? It means we are a serious company that doesn\'t take itself too seriously; and we\'re looking for people who love to get stuff done, and laugh a bit along the way. We\'re ...

  • TalentBurst

    Solutions Support Engineer

    1 week ago

    TalentBurst Phoenix, United States

    Solutions Support Engineer · Contractor's Work Location: Maricopa County · Position Description : The Solutions Support Engineer is responsible for providing exceptional support and resolving technical issues related to various platforms including Microsoft SharePoint Online, C ...

  • Marriott Vacations Worldwide

    Engineer Production Support

    4 weeks ago

    Marriott Vacations Worldwide Phoenix, United States

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that ...

  • Apex Systems

    RF Support Engineer

    1 week ago

    Apex Systems Phoenix, United States

    RF Support Engineer · Growing advanced radio technology company needs additional support for their key clients. This position will work on a hybrid schedule conducting basic troubleshooting with equipment as needed. You will work with our team of experienced Engineers to delive ...

  • Apryse

    Technical Support Engineer

    4 weeks ago

    Apryse Phoenix, United States

    Apryse is seeking a skilled and highly motivated Technical Support Engineer with developer experience to join our dynamic team. We are actively changing the way people work with documents by being the graphics engine of choice for thousands of companies world-wide, within virtual ...

  • Cribl

    Technical Support Engineer

    3 weeks ago

    Cribl Phoenix, United States

    This job was posted by : For more information, please see: Cribl does differently. · What does that mean? It means we are a serious company that doesn\'t take itself too seriously; and we\'re looking for people who love to get stuff done, and laugh a bit along the way. We\'re ...

  • Apex Systems

    RF Support Engineer

    1 week ago

    Apex Systems Phoenix, United States

    Job#: · Job Description: · RF Support Engineer · Growing advanced radio technology company needs additional support for their key clients. This position will work on a hybrid schedule conducting basic troubleshooting with equipment as needed. You will work with our team of exper ...

  • CyberArk

    Enterprise Support Engineer

    2 weeks ago

    CyberArk Phoenix, United States

    This job was posted by : For more information, please see: Who we are: · CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - ...

  • KLA

    Customer Support Engineer

    1 week ago

    KLA Phoenix, United States

    Base Pay Range: $ $52.41 Per Hour · Primary Location: USA-AZ-Phoenix-KLA · KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the b ...