Support Engineering Manager, Sort Tech Support - Tempe, United States - Amazon Services LLC

Amazon Services LLC

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Bachelor's degree in Computer Science, Engineering or related technical discipline

8+ years of Software/Systems Engineering experience
5+ years of experience in hiring, building, and supervising high performance teams.
An understanding of programming/scripting (Java or C++, Perl, Python or shell scripting)
Indepth understanding of monitoring and reporting support metrics
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and nontechnical leaders.
Knowledge on AWS services and fundamentals.
Excellent stakeholder management skills.

The Sort Tech Team is looking for a passionate, results-oriented, operationally focused engineering support manager to support the fast evolving and expanding Sort Tech organization.

The role encompasses managing a support engineering team that is providing support for multiple teams, products, and platforms.

The support team contributes towards engineering development support (root cause analysis, code fixes), Customer support self-service (Tools development) and business decision making support (data mining, report generation, scripting).

The Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering.

Responsibilities include direct management of a team of 6+ support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams.

The role also involves driving smaller scope development projects and building custom tools.

Tempe, AZ, USA

Strong metrics and a focus on operational excellence.

The ability to hire and develop great people
The ability to handle multiple competing priorities in a fastpaced environment
Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.
A proven track record of taking ownership and driving results on technical projects.