Jobs
>
Phoenix

    Production Support Engineer - Phoenix, United States - Xceedsearch

    Xceedsearch
    Xceedsearch Phoenix, United States

    1 week ago

    Default job background
    Description


    We are currently seeking an experienced RMA (Return Merchandise Authorization) & Production Support Engineer to join our team in Phoenix, AZ.

    In this role, you will play a crucial part in managing the RMA process and providing production support to ensure our customers receive the highest level of service.


    Responsibilities:
    Manage the RMA process, including receiving, diagnosing, repairing, and returning products to customers in a timely and efficient manner.
    Collaborate closely with the production team to identify and resolve product-related issues, ensuring the highest quality standards are maintained.

    Provide technical support to customers experiencing issues with our products, including troubleshooting and diagnosing problems over the phone, email, or in-person.

    Analyze product performance data and customer feedback to identify trends and areas for improvement.
    Collaborate with the engineering team to develop solutions and improvements for product design and manufacturing processes.
    Maintain accurate records of all RMA and support activities, including tracking customer issues and resolutions.
    Assist in training production and customer support staff on product features, troubleshooting techniques, and quality standards.
    Provide support for production and testing activities, including configuring, testing, and repairing products as needed.

    Requirements:
    Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field.
    3+ years of experience in a similar role, preferably in a video products manufacturing environment.
    Strong understanding of video product design, manufacturing processes, and quality standards.
    Proficiency in troubleshooting and diagnosing hardware and software issues related to video products.
    Familiarity with common video formats, protocols, and interfaces.
    Excellent problem-solving, analytical, and technical skills.

    Strong verbal and written communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.

    Ability to work independently and collaboratively within a team environment.
    Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines.

    Preferred Qualifications:
    Experience with professional video equipment, such as video switchers, routers, converters, and monitors.
    Familiarity with industry standards, such as SMPTE, HDMI, and SDI.
    Additional Information

    All your information will be kept confidential according to EEO guidelines.
    Thank You
    Arnold Avila
    Xceed Search

    #J-18808-Ljbffr
  • Ubiik Mimomax

    Support Engineer

    4 days ago

    Ubiik Mimomax Phoenix, United States

    Benefits: · 401(k) · Dental insurance · Health insurance · Paid time off · What we do · Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high reliability, making us the id ...

  • Amazon Services LLC

    Support Engineering Manager, Sort Tech Support

    3 days ago

    Amazon Services LLC Tempe, United States

    Bachelor's degree in Computer Science, Engineering or related technical discipline · - 8+ years of Software/Systems Engineering experience · - 5+ years of experience in hiring, building, and supervising high performance teams. · - An understanding of programming/scripting (Java o ...

  • Ubiik Mimomax

    RF Support Engineer

    14 hours ago

    Ubiik Mimomax Phoenix, United States

    Job Description · Job DescriptionBenefits:401(k) · Dental insurance · Health insurance · Paid time off · What we do · Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high ...

  • Ubiik Mimomax

    RF Support Engineer

    1 day ago

    Ubiik Mimomax Phoenix, United States

    Job Description · Job Description · What we do Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high reliability, making us the ideal choice for mission-critical and busin ...

  • Diverse Lynx

    Cloud Support Engineer

    5 days ago

    Diverse Lynx Phoenix, United States

    Job Title:Cloud Support Engineer · Location: Phoenix, AZ::Onsite · Duration:(Contract) · Roles & Responsibilities: · Mandatory Qualifications: · 1. Validation of LLM deployment automation in Terraform · 2. Azure support · 3. QA knowledge is advantageous · Job summary · Azur ...

  • KLA

    Customer Support Engineer

    3 days ago

    KLA Phoenix, United States Full time

    Base Pay Range: $ $52.41 Per Hour · Primary Location: USA-AZ-Phoenix-KLA · KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the ben ...

  • KLA-Belgium

    Technical Support Engineer

    4 days ago

    KLA-Belgium Phoenix, United States

    Technical Support Engineer (SWIFT) page is loaded · Technical Support Engineer (SWIFT) · Apply · locations · USA-AZ-Phoenix-KLA · Chandler, AZ · time type · Full time · posted on · Posted Yesterday · job requisition id · Base Pay Range: $ $51.50 Per HourPrimary Locatio ...

  • Marriott Vacations Worldwide

    Engineer Production Support

    2 weeks ago

    Marriott Vacations Worldwide Phoenix, United States

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that ...

  • Aurumys

    Technical Support Engineer

    2 weeks ago

    Aurumys Phoenix, United States

    As a Technology Support Engineer, you will play a crucial role in ensuring the smooth operation of our technology infrastructure while also contributing to the development and maintenance of our website, including the development of future projects. You will be responsible for pr ...

  • Presidio

    Cloud Support Engineer

    1 day ago

    Presidio Phoenix, United States

    · SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT · Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starte ...

  • Aurumys

    Technical Support Engineer

    4 days ago

    Aurumys Phoenix, United States

    Job Description · Job DescriptionAs a Technology Support Engineer, you will play a crucial role in ensuring the smooth operation of our technology infrastructure while also contributing to the development and maintenance of our website, including the development of future project ...

  • Aurumys

    Technical Support Engineer

    2 weeks ago

    Aurumys Phoenix, United States

    Job Description · Job Description · As a Technology Support Engineer, you will play a crucial role in ensuring the smooth operation of our technology infrastructure while also contributing to the development and maintenance of our website, including the development of future pro ...

  • XceedSearch

    Production Support Engineer

    1 week ago

    XceedSearch Phoenix, United States

    Company Description · Global Audio Content Management company · Job Description · We are currently seeking an experienced RMA (Return Merchandise Authorization) & Production Support Engineer to join our team in Phoenix, AZ. In this role, you will play a crucial part in managin ...

  • Apryse

    Technical Support Engineer

    2 weeks ago

    Apryse Phoenix, United States

    Apryse is seeking a skilled and highly motivated Technical Support Engineer with developer experience to join our dynamic team. We are actively changing the way people work with documents by being the graphics engine of choice for thousands of companies world-wide, within virtual ...

  • Cribl

    Technical Support Engineer

    1 week ago

    Cribl Phoenix, United States

    This job was posted by : For more information, please see: Cribl does differently. · What does that mean? It means we are a serious company that doesn\'t take itself too seriously; and we\'re looking for people who love to get stuff done, and laugh a bit along the way. We\'re ...

  • CyberArk

    Enterprise Support Engineer

    3 days ago

    CyberArk Phoenix, United States

    This job was posted by : For more information, please see: Who we are: · CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - ...

  • ASML US, LLC

    Technical Support Engineer

    4 days ago

    ASML US, LLC Phoenix, United States

    As an Extreme Ultraviolet Software Technical Support Engineer, you are an essential part of a new site start-up Customer Support team for TSMC as they build their first high tech fab just north of Phoenix, Arizona. You will be responsible for providing technical expertise to the ...

  • Aurumys

    Technical Support Engineer

    1 day ago

    Aurumys Phoenix, United States

    Job Description · Job DescriptionAs a Technology Support Engineer, you will play a crucial role in ensuring the smooth operation of our technology infrastructure while also contributing to the development and maintenance of our website, including the development of future project ...

  • ASML

    Technical Support Engineer

    1 week ago

    ASML Phoenix, United States

    Job ID: J- · As an Extreme Ultraviolet Software Technical Support Engineer, you are an essential part of a new site start-up Customer Support team for TSMC as they build their first high tech fab just north of Phoenix, Arizona. You will be responsible for providing technical exp ...

  • Voxology, Inc.

    Developer Support Engineer

    2 days ago

    Voxology, Inc. Phoenix, United States

    Job Description · Job DescriptionFor more than 15 years, the Voxology team has developed and operated one of the industry's leading communications platforms as a service (CPaaS). Engineered to support the unique needs of the most demanding, ultra-high volume users, the Voxology p ...