Jobs
>
Phoenix

    Technical Support Engineer - Phoenix, United States - ASML

    ASML
    ASML Phoenix, United States

    4 weeks ago

    Default job background
    Description

    Job ID:
    J-


    As an Extreme Ultraviolet Software Technical Support Engineer, you are an essential part of a new site start-up Customer Support team for TSMC as they build their first high tech fab just north of Phoenix, Arizona.

    You will be responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation.

    You will drive issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites.

    You will be responsible for the Software (SW) on both the Scanner and Source computer and operating systems.

    You will provide monitoring of SW configuration and compliance, as well as in-fab and remote support for critical SW upgrades and escalations.

    You will work closely with the DUV SW team, as well as the other Scanner competencies and Applications team.

    Role and responsibilities

    Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.
    Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.
    Support the Fab and Planning team in complex service action sequence creation and review.
    Perform data analysis and proactive monitoring to prevent unscheduled downs.
    Develop and implement best-known-methods to drive optimized shift-to-shift performance.
    Improve service mix and structural issue documentation including initiation, review, and improvement rollout.
    Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.

    Education and experience

    Bachelor's degree required. Or equivalent experience.
    Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

    Skills


    Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that.

    You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

    To thrive in this job, you'll need the following skills:

    Can observe and respond to people and situations and interact with others encountered in the course of work.
    Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
    Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
    Ability to complete assignments with attention to detail and high degree of accuracy.
    Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
    Result driven-demonstrate ownership and accountability.
    Demonstrate open, clear, concise and professional communication.

    Other information

    Position requires international travel for training purposes to learn the technical, operational, skills.
    Position requires up to 10% travel, and the willingness to work extended hours including nights, weekends, and holidays.
    Valid driver's license and passport required.
    Ability to travel in US and internationally.


    Role within Office Responsibilities:


    Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

    Occasionally required to move around the campus.
    Occasionally lift and/or move up to 20 pounds.
    May require travel dependent on business needs.

    Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.

    EOE AA M/F/Veteran/Disability

    Need to know more about applying for a job at ASML? Read our frequently asked questions .

    Diversity and inclusion

    ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.

    It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

    We recognize that diversity and inclusion is a driving force in the success of our company.

    Need to know more about applying for a job at ASML? Read our frequently asked questions .
  • BlueCrest

    Support Engineer, Technical Advisor

    2 weeks ago

    BlueCrest Phoenix, United States Full time

    Job Description · Summary of Position · To provide a best-in-class service on defined product lines for internal and external clients. Solution integration, solution delivery, technical escalations, instructing technical classes, and pre and post-sales support activities that m ...

  • Quest Global

    Product Support Engineer

    1 week ago

    Quest Global Phoenix, United States

    Job Description · Job DescriptionThe Product Support Engineer is responsible for providing technical support and guidance to customers who use the company's products. This individual will work closely with customers, product management, and engineering teams to troubleshoot and r ...

  • Ubiik Mimomax

    RF Support Engineer

    3 weeks ago

    Ubiik Mimomax Phoenix, United States

    Job Description · Job Description · What we do Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high reliability, making us the ideal choice for mission-critical and busin ...

  • CyberArk

    Enterprise Support Engineer

    3 weeks ago

    CyberArk Phoenix, United States

    This job was posted by : For more information, please see: Who we are: · CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - ...

  • XceedSearch

    Production Support Engineer

    2 weeks ago

    XceedSearch Phoenix, United States

    Job Description · Job DescriptionCompany Description · Global Audio Content Management company · Job Description · We are currently seeking an experienced RMA (Return Merchandise Authorization) & Production Support Engineer to join our team in Phoenix, AZ. In this role, you will ...

  • TalentBurst

    Solutions Support Engineer

    2 weeks ago

    TalentBurst Phoenix, United States

    Solutions Support Engineer · Contractor's Work Location: Maricopa County · Position Description : The Solutions Support Engineer is responsible for providing exceptional support and resolving technical issues related to various platforms including Microsoft SharePoint Online, C ...

  • Ubiik Mimomax

    RF Support Engineer

    2 weeks ago

    Ubiik Mimomax Phoenix, United States

    Job Description · Job DescriptionBenefits:401(k) · Dental insurance · Health insurance · Paid time off · What we do · Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high ...

  • Cribl

    Technical Support Engineer

    2 weeks ago

    Cribl Phoenix, United States

    This job was posted by : For more information, please see: Cribl does differently. · What does that mean? It means we are a serious company that doesn\'t take itself too seriously; and we\'re looking for people who love to get stuff done, and laugh a bit along the way. We\'re ...

  • Voxology, Inc.

    Developer Support Engineer

    3 weeks ago

    Voxology, Inc. Phoenix, United States

    Job Description · Job DescriptionFor more than 15 years, the Voxology team has developed and operated one of the industry's leading communications platforms as a service (CPaaS). Engineered to support the unique needs of the most demanding, ultra-high volume users, the Voxology p ...

  • Aurumys

    Technical Support Engineer

    3 weeks ago

    Aurumys Phoenix, United States

    Job Description · Job DescriptionAs a Technology Support Engineer, you will play a crucial role in ensuring the smooth operation of our technology infrastructure while also contributing to the development and maintenance of our website, including the development of future project ...

  • KLA-Belgium

    Technical Support Engineer

    3 weeks ago

    KLA-Belgium Phoenix, United States

    Technical Support Engineer (SWIFT) page is loaded · Technical Support Engineer (SWIFT) · Apply · locations · USA-AZ-Phoenix-KLA · Chandler, AZ · time type · Full time · posted on · Posted Yesterday · job requisition id · Base Pay Range: $ $51.50 Per HourPrimary Locatio ...

  • ASML US, LLC

    Technical Support Engineer

    3 weeks ago

    ASML US, LLC Phoenix, United States

    As an Extreme Ultraviolet Software Technical Support Engineer, you are an essential part of a new site start-up Customer Support team for TSMC as they build their first high tech fab just north of Phoenix, Arizona. You will be responsible for providing technical expertise to the ...

  • INFICON

    Customer Support Engineer

    3 weeks ago

    INFICON Phoenix, United States

    ** Customer Support Engineer** · **Job Category****:** Sales · **Requisition Number****:** APPLI002153 · Showing 1 location · **Job Details** · **Description** · INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/ ...

  • Tanla Solutions

    technical support engineer

    3 weeks ago

    Tanla Solutions Phoenix, United States

    Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. · What you'll be responsible for? · Provide support to internal / external customers while adhering to the set SLA parameters. · Facilitate calls with customers ...

  • Sogeti

    IT Application Support Engineer

    2 weeks ago

    Sogeti Phoenix, United States

    No H1B or F1 OPT candidates · Role Description: · In this role, you will be the go-to technical resource for production support for a wide variety of Cloud (primarily Azure), SaaS, and legacy on-prem applications. These range from COTS software, custom .NET applications in a prim ...

  • Ubiik Mimomax

    Support Engineer

    3 weeks ago

    Ubiik Mimomax Phoenix, United States

    Benefits: · 401(k) · Dental insurance · Health insurance · Paid time off · What we do · Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high reliability, making us the id ...

  • ASM

    Global Product Support Engineer

    1 week ago

    ASM Phoenix, United States Full time

    ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's lead ...

  • Unical Aviation, Inc.

    Repair Support Engineer II

    1 week ago

    Unical Aviation, Inc. Phoenix, United States

    Job Description · Job DescriptionPosition Summary: · The Repair Support Engineer II will be responsible for planning, documenting, designing, developing, and implementing procedures and/or processes required to inspect, assemble, and test aircraft articles. This position will pl ...

  • Adelante

    Associate Desktop Support Engineer

    3 weeks ago

    Adelante Phoenix, United States

    Associate Desktop Support Engineer · Job Details · Job Location · Adelante Healthcare Center Support Office - Phoenix, AZ · Position Type · Full Time · Education Level · HS Diploma from accredited school · Job Category · Health Care · Description · POSITION SUMMARY · ...

  • West Direct Oil

    Delivery System Application Support and Engineer

    2 weeks ago

    West Direct Oil Phoenix, AZ, United States

    *THIS IS NOT A REMOTE ROLE. PLEASE DO NOT APPLY IF YOU ARE NOT LOCATED IN PHOENIX, AZ.* · *We are not accepting work visas at this time* Job Title Delivery System Application Support and Engineer General description This position is ideal for a hands-on, outgoing individual who d ...